Hybrid Customer Care Coordinator for Homes – Friday WFH

Cadence Search Ltd; Aylesbury; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading property development company is seeking a Customer Care Coordinator in Aylesbury to enhance customer experience post home purchase. The role involves liaising with customers, managing queries via a CRM system, and coordinating with various internal departments for timely issue resolution. Ideal candidates will have a background in customer service, particularly in the property sector, and possess excellent communication and organizational skills. A competitive salary of £35k - £40k is offered, along with benefits like working from home on Fridays.

Benefits

Competitive salary

Work from home Fridays

25 days holiday + birthday leave

Discretionary bonus

Qualifications

• Experience in a customer service or after-sales role, preferably in property or construction.
• Strong verbal and written communication skills essential.
• Proficient in CRM systems and managing multiple priorities.

Responsibilities

• Serve as the main contact for customer issues post home completion.
• Manage customer queries through the clixifix system.
• Coordinate with departments to resolve customer issues effectively.

Skills

Customer service experience

Communication skills

Organisational skills

CRM systems usage

Calm and solutions-focused

Tools

Microsoft Office

Job description

A leading property development company is seeking a Customer Care Coordinator in Aylesbury to enhance customer experience post home purchase. The role involves liaising with customers, managing queries via a CRM system, and coordinating with various internal departments for timely issue resolution. Ideal candidates will have a background in customer service, particularly in the property sector, and possess excellent communication and organizational skills. A competitive salary of £35k - £40k is offered, along with benefits like working from home on Fridays.