Hybrid Caseworker, Pension Ombudsman

The Pensions Ombudsman; City Of London; Hybrid; GBP 38,000; Full time

Job summary

A public service organization in London is seeking Caseworkers to manage and assess complaints related to pensions. Responsibilities include managing cases, ensuring accurate records, and delivering impartial outcomes based on investigations. Applicants should have the right to work in the UK and be ready for security clearance. The role offers a competitive salary of £37,500 per annum pro rata and flexible working conditions with significant leave benefits.

Benefits

Competitive salary

Pension options

Extensive annual leave

Staff reward scheme

Learning and development programme

Employee assistance programme

Health benefits

Social activities

Sabbatical option

Performance bonus

Reimbursement for eye tests and flu jabs

Qualifications

• Right to work in the UK.
• Prepared to be security cleared to Baseline Personnel Security Standard.

Responsibilities

• Manage a portfolio of straightforward/moderate cases.
• Ensure TPO's casework management system is updated accurately.
• Assess/Investigate cases and examine evidence.
• Write concise outcomes regarding TPO's jurisdiction.
• Adhere to TPO's processes and procedures.
• Develop relationships for effective caseload management.
• Work flexibly across Casework as necessary.

Job description

A public service organization in London is seeking Caseworkers to manage and assess complaints related to pensions. Responsibilities include managing cases, ensuring accurate records, and delivering impartial outcomes based on investigations. Applicants should have the right to work in the UK and be ready for security clearance. The role offers a competitive salary of £37,500 per annum pro rata and flexible working conditions with significant leave benefits.