Hybrid Case Manager – Escalations & Customer Experience Lead

Movianto; Normanton and Altofts; Hybrid; GBP 27,000; Full time

Job summary

A leading pharmaceutical supply chain partner in Normanton is seeking a Case Manager to oversee escalated queries and enhance customer experiences. This role involves building strong relationships with stakeholders, managing end-to-end queries, and continuously improving processes. The ideal candidate will have experience in customer service, strong communication skills, and the ability to work effectively under pressure. This position offers a yearly salary of £26,060 and a hybrid working model with on-site and homebased days.

Benefits

No weekend or bank holiday working

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Up to 4% Employer Pension Contribution

24/7 GP and counselling services

Cycle to Work scheme

Qualifications

• Extensive experience in a customer service environment focusing on quality.
• Motivated individual with a results-oriented mindset.
• Strong focus on customer service and communication skills.

Responsibilities

• Manage escalated queries end-to-end ensuring timely outcomes.
• Build and maintain strong customer relationships.
• Support team managers with reporting and training needs.

Skills

Customer service experience

Investigative skills

Excellent communication

Teamwork abilities

Ability to work under pressure

Job description

A leading pharmaceutical supply chain partner in Normanton is seeking a Case Manager to oversee escalated queries and enhance customer experiences. This role involves building strong relationships with stakeholders, managing end-to-end queries, and continuously improving processes. The ideal candidate will have experience in customer service, strong communication skills, and the ability to work effectively under pressure. This position offers a yearly salary of £26,060 and a hybrid working model with on-site and homebased days.