Hybrid Bristol: MDA Technical Lead – Customer Support

SRT Marine Systems; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading marine surveillance technology company in the UK is looking for a Technical Manager - Customer Support to oversee mission-critical systems used by clients worldwide. In this dynamic role, you'll lead a small team of technicians, resolving complex IT issues and ensuring system reliability. The ideal candidate will have a strong IT background, problem-solving skills, and the ability to translate technical concepts for diverse teams. This position is based in Bristol with hybrid work options.

Benefits

Highly Competitive Salary

Matched company pension contributions up to 5%

25 days annual leave

Career development opportunities

Company 'Get to know you' days

Qualifications

• Experience with networks, servers, and virtualization.
• Ability to solve complex issues on integrated IT systems.
• Comfortable with hands-on diagnostics and strategic analysis.

Responsibilities

• Become the technical authority on the MDA system.
• Lead problem solving for all system issues.
• Ensure root causes are identified and corrected.
• Drive initiatives for system improvement and reliability.

Skills

Strong understanding of IT infrastructure

Experience diagnosing complex IT systems

Ability to interpret system logs

Strong analytical mindset

Job description

A leading marine surveillance technology company in the UK is looking for a Technical Manager - Customer Support to oversee mission-critical systems used by clients worldwide. In this dynamic role, you'll lead a small team of technicians, resolving complex IT issues and ensuring system reliability. The ideal candidate will have a strong IT background, problem-solving skills, and the ability to translate technical concepts for diverse teams. This position is based in Bristol with hybrid work options.