Hybrid Banking Customer Care Specialist

Barclays UK; Liverpool; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Advisor to make a difference for retail banking customers in Liverpool. This role involves resolving customer queries through various channels, showcasing empathy and dedication. The position offers a competitive salary, full training, and the opportunity for hybrid working after initial training. Join a dynamic team focused on delivering top-notch service and support to clients while enjoying a robust benefits package including private medical insurance and pension plan.

Benefits

Competitive salary

Private medical insurance

Pension plan

Income protection

Life insurance

Qualifications

• Experience in customer service, retail, or hospitality.
• Ability to work flexible hours including weekends.
• Understanding of digital communication channels.

Responsibilities

• Provide resolutions for customer queries and issues.
• Personalise interactions through multiple communication channels.
• Deliver exceptional customer service efficiently.

Skills

Customer service experience

Empathy

Communication

Problem-solving

Team collaboration

Job description

A leading financial institution is seeking a Customer Service Advisor to make a difference for retail banking customers in Liverpool. This role involves resolving customer queries through various channels, showcasing empathy and dedication. The position offers a competitive salary, full training, and the opportunity for hybrid working after initial training. Join a dynamic team focused on delivering top-notch service and support to clients while enjoying a robust benefits package including private medical insurance and pension plan.