Hybrid 2nd Line Support Engineer - IT & Networking

Oscar Technology; Birmingham; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading technology firm is seeking a skilled 2nd Line Support Engineer in Birmingham. This hybrid role involves providing essential support to the service desk and collaborating closely with the IT field team. Candidates should have extensive knowledge of hardware and software applications, as well as strong networking skills. The company offers appealing benefits like health reimbursement, an electric vehicle leasing program, and a comprehensive perks platform. Ideal for those looking for continued professional development.

Benefits

Discounts on fitness memberships

Dining discounts

Health reimbursement plan

Electric vehicle leasing program

Complimentary parking

Training and professional development opportunities

Qualifications

• Extensive knowledge around desktop and laptop hardware and software applications.
• Excellent knowledge of networking concepts and troubleshooting.
• Familiarity with server administration and user account management.

Responsibilities

• Monitor and address issues raised in the logging system.
• Provide 2nd/3rd line support for IT incidents and requests.
• Perform routine maintenance and updates to operating systems.

Skills

Desktop and laptop hardware knowledge

Operating systems (Windows, Mac OS, Linux)

Virtualization technologies (VMware, Hyper-V)

Networking concepts (TCP/IP, DHCP, DNS, VPN)

Active Directory knowledge

Troubleshooting skills

Communication skills

Job description

A leading technology firm is seeking a skilled 2nd Line Support Engineer in Birmingham. This hybrid role involves providing essential support to the service desk and collaborating closely with the IT field team. Candidates should have extensive knowledge of hardware and software applications, as well as strong networking skills. The company offers appealing benefits like health reimbursement, an electric vehicle leasing program, and a comprehensive perks platform. Ideal for those looking for continued professional development.