Hyatt Place LeedsNight Supervisor

Aimbridge EMEA; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality organization is seeking a Night Supervisor at their Leeds location. In this role, you will ensure the safety and comfort of hotel guests while supporting various operations. Your responsibilities include conducting security checks, performing nightly audits, and providing exceptional customer service as an ambassador for the hotel. This position offers unique development opportunities across departments and a collaborative work environment that values teamwork and leadership skills.

Benefits

Industry leading training and development opportunities

Staff discounts and up to 50% off food & beverage

Access to Stream for early wage access

24/7 employee assistance programme

Uncapped incentives for contributions

Minimum of 30 days holiday

Staff meals on duty

Paid breaks

Access to hotel gym facilities

Qualifications

• Proven ability to manage and motivate a team effectively.
• Excellent customer service skills to handle guest complaints.
• Strong attention to detail for managing reservations and workspaces.
• Familiarity with hotel systems and procedures is desirable.
• Must be a team player, collaborating effectively with colleagues.
• Applicants must be 18 years or older.

Responsibilities

• Ensure safety and security of guests and staff.
• Conduct security checks with a focus on fire safety.
• Perform nightly audits to close the day's business.
• Support operations in various hotel areas.
• Provide first-class service as an ambassador for the hotel.
• Engage in development opportunities across departments.

Skills

Leadership skills

First-class customer service skills

Organisational skills

Knowledge of hotel policies and procedures

Teamwork

Job description

As Night Supervisor, you will work closely with the Night Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first‑class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall building security as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first‑class customer service skills and exemplary teamwork. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first‑class enjoyable and comfortable stay.

Key Responsibilities

• Work closely with the Night Manager to ensure safety and security of guests and staff.
• Carry out security checks on each shift with emphasis on fire safety and overall building security.
• Conduct nightly audit to close the day's business and liaise with the accounts team to ensure accuracy.
• Support operations in food and beverage, maintenance and other areas required to deliver excellent service.
• Act as an ambassador for the hotel, providing first‑class service to all guests.
• Participate in development opportunities across all departments.

Qualifications & Skills

• Leadership skills: strong ability to manage and motivate the nights team.
• First‑class customer service skills: excellent customer service to handle guest complaints and ensure satisfaction.
• Organisational skills: attention to detail to manage guest reservations and maintain a clean and organised workspace.
• Knowledge of hotel policies and procedures: understanding of room rates, check‑in and check‑out procedures, and available services and facilities. Familiarity with common hotel computer systems and software is desirable.
• Teamwork: a first‑class team player ready to work in tandem with all other operational colleagues.
• Age requirement: applicants must be 18 years or older.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hyatt, Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality. Hyatt Place Leeds Sovereign Square, Sovereign Street Leeds, Leeds, West Yorkshire, LS1 4BT

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 30 days holiday
• Staff meals on duty
• Paid breaks
• Access to hotel gym facilities