Human Resources and Training Assistant

way2events; Stourbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A care support organization in Stourbridge is seeking a motivated individual to provide administrative support in HR and training functions. The role involves assisting with onboarding, disciplinary processes, and ensuring that staff are well-trained to deliver quality care. Ideal candidates are detail-oriented, have strong problem-solving abilities, and are comfortable interacting with individuals with complex needs. The position offers a comprehensive training package and opportunities for professional development.

Benefits

Comprehensive training package

28 days annual leave

Company pension scheme

Opportunities for career progression

Qualifications

• Experience in HR or training roles preferred.
• Background in administrative duties.
• Ability to collaborate with various departments.

Responsibilities

• Liaise with HR and Care Services departments.
• Assist with onboarding and disciplinary processes.
• Support the training process for staff members.
• Guide staff on HR/training issues.

Skills

Strong problem-solving abilities

Excellent communication skills

Confident using Microsoft Office applications

Ability to maintain accurate records

Experience handling telephone enquiries

Able to work under pressure

Comfortable working with individuals with complex needs

Ability to work independently

Ability to work collaboratively within a team

Job description

We are seeking a motivated and detail-focused individual with strong problem-solving abilities and excellent communication skills to join our team at Inshore Support.

At Inshore Support we provide care and support to adults with learning disabilities and challenging behaviour across both residential and supported living services throughout the Black Country and Kidderminster areas.

Our homes are supported through a dedicated office team based in Stourbridge; you will contribute to the smooth running of services that support over 250 employees and more than 40 service users. This role involves working closely with staff at all levels to ensure that they are fully supported in providing the best quality care for our clients.

Key Responsibilities

• Liaise with and assist the Human Resources and Care Services departments with issues of both an HR and Training nature.
• Assist the Human Resources Manager with tasks related to both the onboarding and disciplinary processes. This includes, but is not limited to: interviewing, minute taking, fact finding, scheduling appointments, conducting right to work checks and preparing contracts.
• Assist the Care Services Manager with tasks related to the training process. This includes liaising with colleagues and training partners to ensure that training is delivered in an effective manner and staff members across the company remain fully trained.
• Liaise and provide guidance to staff members across the company with relation to issues of an HR / training nature and escalat where appropriate.

Role Requirements

• Confident using Microsoft Office applications.
• Ability to maintain accurate, detailed records.
• Experience handling telephone enquiries and conducting general administrative duties in a professional manner.
• Able to work under pressure and apply effective problem-solving skills.
• Comfortable working with individuals with complex needs and challenging behaviours.
• Able to work independently as well as collaboratively within a team.
• Excellent communication skills.
• Willingness to work across multiple departments, including HR and Training.
• Ability to reliably commute or relocate to the Stourbridge, West Midlands area.

What We Offer

• Comprehensive training package.
• 28 days annual leave (including bank holidays).
• Company pension scheme.
• Opportunities for career progression and development.