HSG Ceredigion Project Administration & Receptionist

Age Cymru Dyfed; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A Welsh charity organization is seeking an Administrative Assistant to support their Housing Support Officers. The role involves providing administrative support, maintaining databases, and communicating with clients. Essential qualifications include proficiency in Microsoft Office, experience in an office setting, and strong communication skills. Benefits include generous annual leave, pension contributions, and access to an Employment Assistance Programme, among others.

Benefits

31 days annual leave

Employer pension contribution

Employment Assistance Programme

Access to discounts via Blue Light Card

Eyecare voucher scheme

Qualifications

• Good standard of education, though experience may substitute for qualifications.
• Ability to use Microsoft Office and social media applications.
• Experience in an office environment and record-keeping.

Responsibilities

• Provide administrative support to Housing Support Officers.
• Handle client referrals and communication with team members.
• Maintain Excel spreadsheets and databases.
• Assist in printing and posting documentation as required.
• Occasional client visits for document collection.

Skills

Proficient in Microsoft Office

Good written and verbal communication skills

Organised and methodical

Flexible, can-do attitude

Experience of working in an office environment

Experience of record-keeping using CRM database

Education

Educated to a good standard

Tools

Microsoft Excel

Job description

The HSG is an early intervention programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, benefits, tenancy/housing management and health issues. Support is person‑centred, aimed at supporting people to secure and maintain sustainable housing by addressing the issues they face, helping to improve their health and well‑being.

The key part of the role is to provide support to Age Cymru Dyfed’s Housing Support Officers in Ceredigion.

Key Responsibilities

• Provide administrative support to the HSG Dementia and Older People’s teams as required.
• Telephone/reception duties including client referrals and communication of this to the appropriate team member.
• Photocopying, scanning and disposal of confidential documents.
• Maintain Excel spreadsheets and other databases.
• Record client feedback.
• Complete paper and online forms and documents (training will be provided).
• Assist other members of staff with administrative/clerical duties as required.
• Print and post appropriate documentation as required.
• Occasional visits to clients across Ceredigion (own car essential) to collect documents and/or assist them to make phone calls/applications.
• Undertake any further reasonable duties as requested by the Information and Advice team.
• Adhere to ACD policies and procedures, as well as the staff handbook.
• Participate in any training deemed necessary for the role.

Essential (E) or Desirable (D)

• Educated to a good standard (however, experience instead of qualifications will also be taken into consideration) – Essential.
• Proficient in Microsoft Office and other software/social media applications, in particular Excel – Essential.
• Experience of working in an office environment – Essential.
• Experience of record‑keeping using a customer relationship management database – Essential.
• Understanding of issues facing older people including those relating to housing – Desirable.
• Good written and verbal communication skills – Essential.
• Organised and methodical – Essential.
• A flexible, can‑do attitude – Essential.
• A self‑starting team player who takes pride in completing tasks to a high standard – Essential.
• Welsh speaker – Desirable.
• Able to maintain a good working relationship – Essential.
• Own transport (travel may be required across Ceredigion) – Essential.

Age Cymru Dyfed – Additional Benefits

• 31 days annual leave inclusive of bank holidays at commencement of employment, rising annually with 1 additional long‑service day for the first 5 years of employment.
• Employer contribution to Government Nest Pension Scheme.
• Employment Assistance Programme (EAP) – a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. The EAP service provides:
  • Free 24‑hour confidential helpline to assist with health and wellbeing, including support with stress and anxiety, counselling, family issues, bereavement, financial wellbeing, childcare support, relationship advice, legal information, medical information, tenancy and housing concerns, alcohol and drug issues, consumer issues.
  • 24‑hour access to Virtual GP Service for employees and their families.
• Access to a range of discounts via the “Blue Light Card” scheme.
• Eyecare voucher scheme.