HR Team Leader

katiebard; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency in Birmingham seeks an HR Team Leader to drive service excellence and mentor a growing HR support team. The role involves overseeing HR processes, managing an internal ticket system, and ensuring top-tier service for employees. Candidates should bring strong problem-solving abilities, excellent time management, and a proactive mindset to challenge and improve HR functions. The position supports a fast-paced, dynamic work environment dedicated to enhancing employee experiences.

Qualifications

• Experience in HR, recruitment, or administrative roles.
• Proven track record of managing tasks in a fast-paced environment.
• Ability to challenge and innovate HR processes.

Responsibilities

• Lead internal ticketing system to manage HR requests.
• Produce weekly insights and reports for HR leadership.
• Manage and develop the HR support team.
• Ensure a seamless onboarding journey for new starters.
• Maintain accuracy in employee data and HR admin outputs.

Skills

Attention to detail

Time management

Prioritisation

Problem-solving

Multitasking

Tools

Microsoft Word

Microsoft Excel

CRM

SAP

Job description

Exciting opportunity for a HR Team Leader! Are you ready to lead from the front and shape a high-performing HR Service function? We’re looking for an inspiring HR Support Team Leader who can elevate service excellence, champion data accuracy and empower a growing team. If you thrive in fast-paced environments, love streamlining processes, and get a buzz from delivering first-class employee experiences, this role is for you.

Key Responsibilities

• Lead the charge on our internal ticketing system, ensuring urgent requests get rapid, top-tier attention.
• Drive smart delegation by helping your team prioritise effectively and stay on track.

Produce meaningful weekly insights and reports for senior HR leadership.

Manage and develop a team of HR superstars, with potential to grow as the team expands.

Oversee seamless business operations, guaranteeing an exceptional onboarding journey for every new starter.

Maintain 100% accuracy by ensuring new employees are added promptly and precisely into the HR system.

Quality-check HR admin outputs and provide real-time coaching to raise the bar.

Champion continuous improvement by upskilling, mentoring, and fostering a customer-obsessed culture.

Escalate and resolve complex HR queries with confidence and clarity.

Be a go-to expert, handling queries with professionalism, warmth, and efficiency.

What you’ll bring

A laser-sharp eye for detail and the ability to handle high-volume tasks without compromising quality.

Fantastic prioritisation and time-management skills.

Comfort working at pace in a dynamic, sometimes global, environment.

A commitment to putting the employee experience at the heart of everything you do.

Excellent organisational ability and a natural multitasker.

A proactive mindset, you’re not afraid to challenge, innovate, and improve.

Solid experience within a busy HR, recruitment or admin function.

Strong problem-solving skills and the ability to think quickly and confidently.

Working knowledge of HR processes and comfort with IT systems (Word, Excel essential; CRM / SAP experience a bonus).