HR Shared Services Team Lead

FirstPort; Luton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading property management company is seeking an HR Shared Services Team Leader to drive the MyHR team in providing excellent service to colleagues. The ideal candidate will manage a team, identify improvement opportunities, and ensure efficient HR administration. They should possess experience in HR services, strong organisational skills, and the ability to influence across various levels. This hybrid role based in Luton/Worcester offers a collaborative environment focused on team development and high performance.

Qualifications

• Experience managing people within a HR Shared Service environment.
• Ability to manage multiple customer requirements simultaneously.
• Proactive problem-solving approach.

Responsibilities

• Lead the MyHR (Shared Services) Team to provide excellent service.
• Identify opportunities to improve performance and processes.
• Ensure service requests are organised and prioritised daily.

Skills

HR Shared Services management

End to end HR processes understanding

Problem-solving skills

Organisational skills

Influential communication

Coaching abilities

Proficient IT skills

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Overview

Job Role: HR Shared Services Team Leader

Location: Hybrid, Luton / Worcester Office

Hours: 35 per week, Monday to Friday

Responsibilities

• Leading and developing the MyHR (Shared Services) Team to provide an excellent ‘People’ service to our colleagues.
• Identifying opportunities to drive increased performance, capability and effectiveness across the HR services team.
• This role reports to the People Services Manager and has a team of HR Administrators of up to 5 direct reports.
• Lead and develop the team to provide an accurate and efficient core HR administration service for our colleagues and internal stakeholders.
• Work to achieve or exceed the Service Level Agreement (SLA) targets by coordinating the team’s daily work tasks, identifying opportunities for improving processes and developing the team.
• Monitor daily service requests / work tasks and call volumes with resources being rotated to meet demands to ensure smooth operations of HR Services.
• Ensure that service requests / work tasks are well organised, prioritised and delegated to HR Administrators on a daily basis, ensuring work is completed within agreed SLAs.
• Identify early service requests / work tasks or situations, which have potential to become complicated or cause issues, and ownership taken until resolution or escalation as appropriate.
• Provide regular feedback on daily operations, potential colleague issues, team working and any areas for improvements.
• Support HR Administrators and new team members with day to day work tasks / service requests and developing their skills and knowledge.

Skills & Experience

• Experience of managing people within a HR Shared Service environment.
• Proven understanding of end to end HR processes, HR policies and procedures.
• Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing.
• Extremely well organised with the ability to plan and prioritise a busy workload and meet agreed targets / deadlines.
• Able to manage multiple customer requirements cases simultaneously.
• Proven ability to influence effectively across all levels of the organisation.
• Proactive and practical approach to problem solving and ability to identify areas for improvements in process, services and team ways of working.
• Highly organised with ability to plan, delegate prioritise and multitask high volumes of daily service / work requests.
• Able to coach team members to improve performance and develop skills.
• Excellent task and time management skills.
• Ability to work within a team and on own initiative, providing feedback to team members and support where needed.
• Proven ability to communicate in a clear, understandable and concise manner, both verbally and in writing.
• Proficient IT skills including MS Word, MS Excel and MS PowerPoint.