HR Operational Excellence Partner

RELX Group; Ambleside; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in Ambleside is seeking an Operations Excellence Associate to spearhead crucial HR projects and initiatives. You will oversee strategic processes that enhance the employee experience and contribute to business objectives across the organization. Candidates should possess a Bachelor's degree and significant experience in project management and business improvement. The role emphasizes relationship building, analytical skills, and attention to detail, with additional advantages for those familiar with AI technologies. This position offers comprehensive employee benefits and opportunities for professional growth.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programmes

Life Assurance

Competitive contributory pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Optional Dental Insurance

Employee Assistance Programme

Access to learning and development resources

Employee discounts via Perks at Work

Qualifications

• Significant experience in business improvement and project management in HR.
• Ability to influence and negotiate across all organisational levels.
• Experience with AI and transformation programmes is an advantage.

Responsibilities

• Drive execution of strategic HR projects and workstreams.
• Lead process mapping and org design for business cases.
• Facilitate meetings and workshops with stakeholders.
• Manage project outcomes and steer business initiatives.
• Develop change management plans for projects.

Skills

Business improvement

Project management

Relationship building

Attention to detail

Analytical skills

Education

Bachelor’s Degree or equivalent

Job description

About the role

You will take responsibility for developing, agreeing and delivering high value HR projects and initiatives, supporting key strategic initiatives across multiple divisions within RELX Group and enabling an excellent employee HR experience, which drives the achievement of key business objectives and targets.

Responsibilities

• Drive the execution of strategic projects, workstreams and problem‑solving processes with a strong analytical focus and understanding of the employee experience and journey.
• Lead and deliver process mapping, org design and operating model work as part of the creation and delivery of business cases for significant volumes of employees across the business.
• Facilitate meetings and workshops with all relevant stakeholders, subject matter experts and sponsors.
• Effectively manage the outcomes driven by specific projects and help steer the business in a new direction.
• Develop and deliver the change management approach and plan for workstreams/projects as appropriate.
• Work within a direct and matrix project structure across multiple functions in the business, providing regular guidance to business stakeholders to drive the project forward.
• Build, maintain and foster successful relationships with key functional and operational teams at all levels up to C‑suite across the business.

Qualifications

• Bachelor’s Degree or equivalent.
• Significant experience in both business improvement (analysis, process, design, business case) and project/program management in the HR industry.
• Demonstrated ability to influence and negotiate while developing strong relationships across all organisational levels with a collaborative approach.
• Exceptional attention to detail, business acumen and commercial focus.
• Experience or knowledge of shared service centre design and/or other HR/people or similar transformation programmes.
• Experience working with AI and other technologies to enable business success is a distinct advantage.

About the team

The HR Operations Team is looking for an Operations Excellence Associate to join the team and work across key strategic projects that will originate and drive service improvement within the HR function, impacting nearly 40,000 employees at RELX.

Working for you

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programmes.
• Life Assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel Season ticket loan.
• Electric Vehicle Scheme.
• Optional Dental Insurance.
• Maternity, paternity and shared parental leave.
• Employee Assistance Programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts scheme via Perks at Work.