HR Change Manager

Serco Limited; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider is looking for a MyHR Change Manager in the UK to lead HR change initiatives across various sectors. The successful candidate will drive complex change programmes, manage TUPE processes, and collaborate closely with multiple stakeholders. Essential qualifications include strong project management experience and excellent communication skills. The role offers a supportive culture, opportunities for career development, and a comprehensive benefits package, reflecting the company's commitment to diversity and inclusion.

Benefits

25 days annual leave plus bank holidays

Contributory pension scheme

Employee Assistance Programme

Qualifications

• Proven experience as an HR professional with strong capability in change delivery and project management.
• Experience supporting complex people change, ideally including TUPE.
• Ability to manage multiple workstreams and deliver to tight deadlines.

Responsibilities

• Leading the people and TUPE elements of contract mobilisations, transitions and rebids.
• Delivering HR change projects including restructures and new ways of working.
• Creating and managing project plans, governance and reporting.

Skills

HR change delivery

Project management

Stakeholder management

Communication

Organisation

Education

CIPD membership (Associate/Chartered)

Tools

MS Project

Job description

MyHR Change Manager

UK & Europe | People Services
Permanent
Location: Solihull or Hook (with travel as required)

Are you an experienced HR change professional who enjoys delivering complex people programmes and making change stick?

What you’ll be doing

• Leading the people and TUPE elements of contract mobilisations, transitions and rebids
• Delivering HR change projects including restructures, operating model changes and new ways of working
• Creating and managing project plans, governance and reporting, ensuring delivery stays on track
• Owning day-to-day project delivery, coordinating resources and facilitating key project meetings
• Identifying and mitigating risks and issues, escalating appropriately to senior stakeholders
• Validating TUPE Employee Liability Information (ELI) and supporting People Change Coordinators on escalated queries
• Acting as an internal consultant, analysing business needs and recommending people solutions
• Collaborating closely with People Services, ServiceLines and operational teams
• Providing operational guidance to colleagues within the MyHR Change team
• Contributing to wider UK & E people initiatives aligned to Serco's strategy

What you’ll bring

Essential:

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• Proven experience as an HR professional with strong capability in change delivery and project management
• Experience supporting complex people change, ideally including TUPE
• Strong stakeholder management skills and confidence working in a matrix organisation
• Ability to manage multiple workstreams and deliver to tight deadlines
• Excellent communication, organisation and attention to detail
• Comfortable working independently while collaborating as part of a team

Desirable:

• Associate or Chartered CIPD membership
• Experience advising on large‑scale change programmes, including restructures and location changes
• Experience using MS Project

Why Serco

At Serco, we deliver essential services that make a real difference to people and communities. From transport and justice to defence, healthcare and citizen services, our work matters and our people strategy plays a critical role in making it successful.

As a MyHR Change Manager, you’ll work on complex, meaningful change programmes that shape how Serco operates across the UK & Europe. You’ll be trusted with high‑impact projects, supported by experienced colleagues, and given the opportunity to develop your career within a large, diverse and purpose‑driven organisation.

What we offer

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion