HR Business Partner

Sitel Corp.; Newcastle upon Tyne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading customer experience company based in Newcastle upon Tyne is looking for an HR Business Partner to provide high-quality support to the UK Team. This fixed-term contract role involves guiding HR processes, supporting management with HR-related issues, and ensuring compliance with employment legislation. The ideal candidate will bring strong communication skills, attention to detail, and experience in HR or a relevant degree. Join a dynamic team and contribute significantly to enhancing employee satisfaction and performance.

Qualifications

• Experience supporting changes in business processes.
• Ability to work within a fast-paced environment.

Responsibilities

• Provide guidance and support on HR processes.
• Act as first point of contact for HR related issues.
• Support multi-disciplined teams on HR policies.
• Ensure compliance with employment law and practices.
• Work with site teams to enhance employee satisfaction.

Skills

Knowledge of current employment legislation

Excellent communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

Education

Relevant degree or prior experience in HR

Job description

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Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About the Role

As a Foundever HR Business Partner you will support the UK Team in providing a high-quality and proactive support service to the business. You will meet both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the company’s business objectives.

This role is based in Newcastle and is a fixed‑term contract for 1 year.

Primary Responsibilities

• Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
• Act as the first point of contact for line managers on all HR related issues, in particular:
  • Absence Management
  • Performance Management
  • Capability
  • Discipline and Grievance
  • Non-agent Recruitment and Selection
  • Employment Law
  • Employee Relations
  • Human Resource Policies and Procedures
• Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.
• Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
• Work across multi‑disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
• Work closely with the site teams, in the development of a performance‑driven culture, which encourages individual ownership of results and associate development.
• Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
• Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two‑way feedback is undertaken with associates.
• Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
• Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
• Support and deliver HR related projects.
• Support EverConnect initiatives at a local and regional level.
• Take personal responsibility to understand and comply with all company and client security requirements and policies.

Experience Requirements

• Prior experience in HR or relevant degree.
• Experience in supporting changes of business process.

Skills Requirements

• Excellent knowledge of current employment legislation
• Excellent communication, interpersonal, facilitation and influencing skills
• Ability to work with employees at all levels
• Ability to support change initiatives, with a good understanding of the principles of change management
• Strong skills in problem‑solving, conflict resolution, motivation and negotiation
• Assertive with a can‑do attitude
• Attention to detail and ability to work within a fast‑paced, highly energetic environment
• Able to make positive contributions towards business improvement and teamwork.
• Highly computer literate