HR Advisor

AO RETAIL LIMITED; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Crewe is seeking an HR Advisor to support employee relations and provide guidance across the business. The role involves managing queries, coaching managers on ER matters, and ensuring compliance with UK legislation. Ideal candidates will possess strong communication skills and the ability to deliver pragmatic solutions. Benefits include 33 days of holiday, pension contributions, and enhanced family leave policies.

Benefits

33 days holiday

5% pension contribution

Enhanced family leave packages

Paid charity days

Exclusive ticket access to events

Qualifications

• In-depth understanding of UK Employment Legislation.
• Ability to manage busy workload and meet tight deadlines.
• Strong communication skills to influence at all levels.

Responsibilities

• Manage and respond to queries in our Manager Advice ticket system.
• Prepare and coach managers on disciplinary and grievance cases.
• Proactively manage the co-ordination of caseload correspondence.

Skills

UK Employment Legislation

Organizational skills

Communication skills

Problem-solving

Teamwork

Self-motivation

Job description

Overview

At AO, our core values keep us focussed on what's important and we truly believe that our employees are our greatest asset. As a HR Advisor, you are a crucial part of maintaining our strong reputation for being a 5 place to work. You will be the first point of call for all things HR, with a focus on Employee Relations (ER).

Our advisors offer guidance to managers across the business that is impartial, objective, and fair. With a wide range of skills, you will be joining a strong team who support each other, challenge each other, and most importantly are always talking about what the next snack is going to be (nobody can work well if they're hungry!). No two days look the same as a HR Advisor at AO; you will handle a wide variety of cases and if you love a fast-paced but supportive work environment, this is the job for you! Not only will you handle employee relation enquiries and support managers through our processes, but you will play a big part in improving these practices to ensure that fair and ethical decisions are made across the company.

Responsibilities

• Hours: 37.5
• Shift Pattern: Monday to Friday
• Start/Finish time: 8:00 am - 4:00 pm, 9:00 am - 5:00 pm or 12:00 - 8:00 pm
• Manage and respond to queries in our Manager Advice ticket system and our Manager Advice Line.
• Be a first point of contact to guide stakeholders through the correct procedures, following company best practices.
• Complete admin tasks such as issuing meeting invite letters and note-taking.
• Providing support with drafting outcome letters from cases such as disciplinaries, grievances and appeals.
• Provide guidance to line managers that is not only prompt but legally compliant.
• Manage your caseload and ER matters within remit from inception to completion.
• Prepare and coach managers on cases such as disciplinary, grievance, poor performance, probation, conducting investigations, preparing documentation, and running a variety of formal meetings.
• Escalate complex/serious issues to the Senior HR Advisor and HR manager when required.
• Proactively manage the co-ordination and administration of caseload including any related correspondence.
• Work with other members of the team to ensure cross-collaboration and peer review of advice when needed.
• Support, review and maintain our HR documentation, including manager guides, letter templates and policies where required.

Qualifications and Skills

• Have an in-depth understanding and application of UK Employment Legislation.
• Be organised and can meet tight deadlines and manage busy workload.
• Strong communication skills, be able to influence at all levels of the business.
• Ability to deliver pragmatic solutions, with a methodical approach to problem solving.
• Use your own initiative to enhance working practices.
• Ability to be a great team member who supports their colleagues.
• Be self-motivated, proactive, and flexible.

Benefits and Additional Information

• 33 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder

AO is for everyone. We should all feel that we belong. We are committed to creating a welcoming and inclusive place to work. We celebrate diversity and strive to be inclusive in our recruitment and employment practices.