HR Administrator

Muller UK & Ireland; Shrewsbury; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading dairy company is seeking an HR Administrator to join their Shared Service Team in Telford. This role involves providing high-quality HR services and managing activities throughout the employee lifecycle. Ideal candidates should possess strong administrative skills, attention to detail, and previous customer service experience. The position offers a hybrid working model and involves responsibilities such as resolving HR queries and supporting various HR projects. Competitive benefits and a supportive environment are provided.

Benefits

Competitive benefits and bonuses

Qualifications

• Previous customer service experience.
• Understanding of HR legislation.
• Understanding of GDPR legislation.

Responsibilities

• Resolve and respond to 1st Line HR queries.
• Triage and allocate HR activity.
• Ensure governance of HR data.
• Partner with wider HR teams for deliverables.
• Support key HR projects and activities.
• Promote continuous improvement in HR.

Skills

High attention to detail

Organized

Inquisitive

Tenacious

Adaptable

Fast-paced environment

Tools

MS Packages (Excel, Word, PowerPoint)

SuccessFactors

Resourcelink 4Me

Job description

Who we are

Who we are – We’re Müller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every day. To do this, our business has been split into these key areas: Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID).

MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British farms. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more – putting smiles on faces with every spoonful. MMID handles logistics, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, ensuring everything flows smoothly from farm to fridge. Together, we’re growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious.

Why Müller?

Why Müller? Milk flows through everything at Müller – from farm to factory to fridge. The true impact comes from our people, in each corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers.

As the UK's most popular dairy brand, we’re always striving to make a real difference for our planet, our partners and our people, ensuring we help create a more sustainable dairy future. We’re growing to keep up with millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that’s bold and entrepreneurial, with opportunities that are yours for the taking – and enjoy every benefit and bonus to sweeten the deal.

HR Administrator Telford – Hybrid working

We are recruiting for a HR Administrator to our Shared Service Team. In this role, you will provide high-volume, high-quality, and consistent HR services. You will support our business and employees by managing and completing HR activities throughout the employee life cycle. The role is located at our Telford site on a hybrid working model and would be ideal for someone with a strong administrative background.

Key responsibilities of a HR Administrator

• Actively resolve and respond to any 1st Line HR queries in line with internal SLAs & KPIs, managing expectations via most appropriate communication methods, escalating to core process teams / Line Manager as required
• Triage & allocation of all incoming HR activity to relevant team / team members, prepare & distribute reports as required
• Ensure governance & compliance of HR data through the utilisation of various HR systems & tools
• Actively partner with wider HR teams to ensure support is in place to ensure whole team deliverables are in place, re-prioritising workload as required
• Through administrative support and colleague guidance, support wider HR team with key projects and activities, ensuring understanding of how HR activity impacts wider business objectives
• Promote & demonstrate a continuous improvement mindset by owning key elements of the HR wider project plan / strategy

Key skills & experience for the HR Administrator

• High attention to detail & accuracy
• Organized & adaptable
• Inquisitive / challenging
• Tenacious & driven
• Used to a fast-paced environment

Essential

• Previous customer service experience
• Understanding of HR legislation
• Understanding of GDPR legislation

Desirable

• MS Packages (Excel, Word, Forms, PowerPoint)
• Knowledge of HR & Payroll processes such as SuccessFactors, Resourcelink 4Me (or similar)
• Electronic Document Management Project Coordination