Housing Support Worker (16272)

Southampton City Council; Southampton; On-site; GBP 32,000 - 37,000; Full time

Job summary

A local council in Southampton seeks an individual to assist in developing supported housing services for older people. This valuable role involves providing housing management and support to customers aged 50 and over, ensuring they remain in their homes longer. Key requirements include customer focus, good IT skills, and a clean driving license. The salary ranges from £32,061 to £36,362, along with a comprehensive benefits package including an excellent pension, flexible working options, and development opportunities.

Benefits

Excellent local government pension

Generous holiday allowance

Flexible working options

Health and wellbeing support

Employee volunteering scheme

Qualifications

• Willingness to participate in ongoing relevant training.
• Experience in dealing with safeguarding and working with vulnerable adults.
• Clean, full driving license with own transport required.

Responsibilities

• Assist in the development and implementation of supported housing services.
• Provide housing management and support to older customers.
• Engage flexibly with older people and respond to emergency situations.

Skills

Customer focused

IT skills

Safeguarding experience

Tools

Microsoft Office

Job description

About the role

This is a role which is instrumental in assisting in the development and implementation of the supported housing service. You will have a real opportunity to make a difference to older people's lives and empower people to remain in their own homes longer and prevent social isolation. You will work closely with colleagues in a locally based team, providing support and assistance to older people, generally aged 50 upwards in the local area. This will involve you in providing housing management and housing related support to customers in council tenure and to customers in private rented and owner occupier accommodation.

About you

You will need to be customer focused, able to engage with older people and to work flexibly, with the ability to respond to emergency situations as well as undertake planned support visits and assist with identifying and delivering housing support needs. You will work closely with a Housing Support Coordinator in order to assist them in the development of the service. This is an exciting challenge and opportunity to help deliver and shape services for older people in the city. Although you will work primarily within a geographic area as part of a team, you may be required to cover Courts in other teams, across the City.

Qualifications

• No formal qualifications are necessary as relevant training will be given, however a willingness to participate in ongoing relevant training is required.
• Experience in dealing with safeguarding and working with vulnerable adults is preferable.
• A good level of IT skills is required for the use of online systems, and familiarity with Microsoft packages such as Word, Outlook etc.
• A clean, full driving license is required, as you will be required to use your own transport during working hours of which a car allowance will be given.

Salary

Salary band for this role is £32,061 - £36,362. The starting salary is £32,061 with annual progression through the salary bands. Here at SCC we have a range of different benefits, a few examples can be found below.

Benefits

• Excellent local government pension with 16.8% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25-31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)