Housing Support Worker

Nacro; West of England; On-site; GBP 27,000; Full time

Job summary

A charity organization in Bristol is seeking a Housing Support Worker to support individuals in the criminal justice system. You will assess support needs, assist with housing applications, and ensure properties meet standards. The ideal candidate will have strong engagement skills and a creative problem-solving approach. Required travel and an Enhanced DBS check are necessary for this role, providing a rewarding opportunity to help change lives.

Qualifications

• Strong interest in engaging with people and adapting communication styles.
• Ability to balance service-user needs with organizational mission.
• Excellent organizational skills to manage multiple priorities.
• Competent ICT skills with training provided.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet Decent Homes Standard.
• Work alongside probation services and housing authorities.

Skills

Engaging with people

Problem-solving

Communication

Organizational skills

ICT skills (Outlook, Word, Excel)

Job description

Job Overview

Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.

Location: Bristol

Job Type: Full-Time, Permanent

Salary: £26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)

Working Hours: 40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. The contract runs 08:00–22:00 Monday–Friday and Saturday 09:00–17:00 on a rolling rotational basis.

Enhanced DBS check and prison clearance required. Full driving licence and access to car required. This role has an “essential travel” requirement.

Role Overview

As a Housing Support Worker you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.

Key Responsibilities

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.


• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.


• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

People who will thrive in this role

• Resilient individuals who know how to maintain a healthy work‑life balance.


• Problem‑solvers who enjoy thinking creatively to overcome challenges.


• Emotionally intelligent people who understand and respond to human behaviour.


• Team players eager to collaborate and contribute positively.

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.


• Ability to work professionally whilst balancing service‑user needs and Nacro’s wider mission.


• Excellent organisational skills, with the ability to manage multiple priorities.


• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Vetting Requirements

Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance. Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at [e-mail].

Visa Sponsorship

This role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK.

EEO Statement

At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.