Housing Support Worker

Nacro's Cas; Newport; On-site; GBP 20,000 - 30,000; Full time

Job summary

A community support organization is seeking individuals to join their CAS team in Newport, Wales. You will assess support needs for service users, manage properties, and collaborate with various authorities to facilitate positive outcomes. Successful candidates will possess a full UK driving license, strong organizational skills, and a passion for helping people adapt and thrive in the community.

Qualifications

• Full UK driving license is required.
• Access to a vehicle and business car insurance.
• Willingness to travel for work-related purposes.

Responsibilities

• Assess and address individual support needs of service users.
• Ensure properties meet housing standards and address maintenance issues.
• Collaborate with probation and court staff to achieve optimal outcomes.

Skills

Engaging with people

Adapting communication styles

Organisational skills

ICT skills (Outlook, Word, Excel)

Problem solving

Job description

Overview

This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.

Responsibilities

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Personal Qualities

• Resilient individuals who know how to maintain a healthy work-life balance.
• Problem-solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro's wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) - internal systems training provided.

Essential Requirements

• Full UK driving license
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile)
• Willingness to travel for business purposes
• Enhanced DBS check and Prison Clearance required

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. This reflects our commitment to inclusive recruitment.

Join Nacro's CAS-2 team

Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.