Housing Support Coach - Young Person's Support Worker

Concrete; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

An organization supporting young people in Stoke-on-Trent is looking for a dedicated Housing Support Coach. This role involves assisting young individuals who have experienced homelessness, managing reception tasks, and providing support for rent and service charge payments. The ideal candidate will have GCSE Level education, strong communication and administration skills, and a genuine compassion for those without homes. Flexibility to work various shifts is essential, and a full UK driving license is required.

Benefits

Great benefits

Opportunity to empower young people

Qualifications

• Experience dealing with the public in a busy service environment.
• Ability to handle complex and difficult behaviours related to young people facing disadvantages.
• Must undergo a DBS check.

Responsibilities

• Support young people moving into the service and manage reception tasks.
• Assist with managing rent and service charges, including benefit claims.
• Ensure safety and security of premises through regular checks.

Skills

Communication skills

Administrative skills

Flexibility and adaptability

Compassion for people experiencing homelessness

Education

GCSE Level education

Job description

You’ll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. You’ll work with the team to manage the day‑to‑day running of the young person’s 24 / 7 supported accommodation scheme and be the first point of contact for customers and visitors.

Job requirements

• Support customers to move into the service, completing detailed and thorough sign‑ups to make sure young people know the rights and responsibilities of themselves and Concrete.
• Cover all reception tasks including the phone, post and reception enquiries.
• Support customers to manage their rent and service charge payments, including benefit claims where necessary.
• Maintain the safety and security of young people and the building by supervising the entrance and exit of the building, and undertaking regular health and safety checks.
• Arrange appointments for customers, for example with their GP or DWP and accompany them where appropriate. Provide advice to them on housing, health, welfare benefit claims and other issues as necessary.
• Work with the local community and respond to neighbourhood concerns or queries when needed.
• Support the service’s income through the minimisation of void loss and arrears by reporting, monitoring and following up on maintenance jobs until completion. You’ll also support with preparing void rooms for re‑let and make sure the service is kept clean and tidy.
• Maintain a high standard of records, keeping all financial and admin systems up to date.

What we’re looking for

• Educated to GCSE Level or with a good level of maths and English.
• Some experience dealing directly with the public and / or clients or customers in a busy service environment.
• Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
• Great communication and administrative skills.
• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Someone who is flexible and adaptable, able to work to a rota that includes early mornings, afternoons and evenings.
• DBS check.
• Someone with a full UK driving license who can use their own vehicle for work purposes.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Please note – we will be interviewing as we go along, so the vacancy may close early if we find the right person.

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INDAD