Housing Solutions Officer - Full and Part-Time

South Norfolk and Broadland Councils; Broadland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in England seeks a Housing Solutions Officer to provide vital support to residents facing homelessness. This role involves offering tailored housing advice and managing applications with compassion and professionalism. Ideal candidates will possess strong communication skills and a commitment to making a difference, as they navigate complex cases in a supportive team environment. Employee benefits include flexible working hours, onsite parking, and wellness initiatives.

Benefits

Flexible working hours

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Qualifications

• Background in housing or advisory services with an understanding of legal frameworks.
• Emotional intelligence to support residents in stressful situations.
• Ability to manage complex caseloads while maintaining professionalism.

Responsibilities

• Provide comprehensive housing advice to residents in urgent need.
• Prevent and relieve homelessness by exploring all options.
• Manage housing register and homelessness applications with care.
• Collaborate with housing partners to secure the best outcomes.

Skills

Communication Skills

Problem-Solving

Compassion

Organizational Skills

Job description

We are looking to welcome professional individuals who are passionate about supporting people through some of the most challenging moments in their lives to join our dedicated Homelessness Team As a Housing Solutions Officer, you'll be at the forefront of offering practical, compassionate support to individuals and families in need of housing solutions. You'll be on the frontline of homelessness prevention, thinking on your feet to stop crises before they happen and finding swift, effective solutions when thy do. You will have the chance to make a lasting, positive impact on the lives of residents in need of support.,

Responsibilities

• Providing Comprehensive Housing Advice: Every day, you'll work with residents who need urgent help, using your expertise and creativity to offer tailored housing advice.
• Preventing and Relieving Homelessness: By exploring every possible avenue, you'll work creatively to help residents stay in their homes or quickly find new, safe accommodation when needed.
• Managing Housing Register and Homeless Applications: You'll handle cases with urgency and care, undertaking statutory investigations and ensuring individuals understand the process and their rights, and helping them navigate the complexities of homelessness services.
• Handling Complex Caseloads: With the ability to prioritise and multi-task, you'll efficiently manage multiple cases whilst maintaining the highest standards and professionalism.
• Working with Partners: You'll collaborate with housing providers, landlords and other agencies to secure the best possible outcomes, always putting the customer at the heart of the process.

Qualifications

• Cares Deeply About Making a Difference: You'll be driven by a passion for helping people, with the emotional intelligence to support residents during stressful times.
• Has Strong Communication Skills: You'll be able to break down complex information, offer clear advice, and advocate for residents when working with landlords and service providers.
• Can Juggle Competing Priorities: In a fast-paced environment, you'll stay organised, focused, and responsive to ensure no one falls through the cracks.
• Is Compassionate and Customer-Focused: You'll be working with vulnerable individuals who need someone they can trust. We're looking for someone who can build rapport with clients, communicate clearly, and act with integrity at all times.
• Is a Problem-Solver with a Positive Attitude: Whether it's negotiating with landlords or finding alternative housing options, you'll take a proactive approach to solving problems in the best interests of the people you support.
• Is Experienced and Professional: You'll have a background in housing or advisory services, with a solid understanding of the legal framework surrounding homelessness. You can handle sensitive cases with professionalism and care.

If you are serious about using your skills to help others and thrive in a challenging but rewarding environment, you'll find this role fulfilling and empowering. It's not for the faint-hearted, but for those who are driven, compassionate and committed to making a difference this is a great opportunity.

Benefits

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.