Housing Services Manager

East Midlands Councils/East Midlands Jobs; United Kingdom; On-site; GBP 40,000 - 50,000; Full time

Job summary

A local government council in the United Kingdom seeks an experienced professional to lead its housing services team. The successful candidate will manage tenancy functions and ensure positive outcomes for council tenants. Responsibilities include overseeing income management and tackling anti-social behavior. A Level 4 housing qualification or commitment to obtain one is essential. The role offers flexible working hours, generous leave, and ongoing professional development within a supportive environment.

Benefits

Flexible working hours

Generous leave entitlements

Local Authority Pension Scheme

Professional development opportunities

Qualifications

• Extensive experience of tenancy management, preferably in social housing.
• Good understanding of legislation and regulation surrounding tenancy management.
• Ability to plan over short and long-term periods with budget setting.

Responsibilities

• Lead housing services for council tenants ensuring quality outcomes.
• Oversee tenancy management, income management, and older persons’ housing functions.
• Support the Assistant Director of Housing in service improvements.

Skills

Tenancy management

Change management

Contract management

Stakeholder communication

Education

Level 4 housing qualification

Job description

There is never a dull moment in Local Government and certainly not in housing. This is an opportunity to lead an exciting next chapter for Melton’s Housing Services Team, staying true to our mission of Helping People, Shaping Places. With our C2 grading from the Regulator of Social Housing in August 2024 following a proactive inspection, we have confidence in our journey so far and in the plans we have to enter the next chapter for housing at Melton Borough Council.

This is an important management role with responsibility for ensuring high quality housing services for council tenants, with services that focus on positive outcomes for tenants and demonstrate good value for money. The role will lead the core housing and tenancy functions of the council, ensuring excellent outcomes for customers.

As part of our Housing Leadership Team, the role will directly support the Assistant Director of Housing Quality, Development and Landlord Services. The role will have responsibility for ensuring that rental and service charge income is maximised, anti-social behaviour is tackled robustly, our leasehold properties are managed correctly and tenants are provided with the support they need to sustain their tenancies. The role will ensure that tenancies are managed in line with good, data led, tenancy management principles. It will oversee the management and performance of tenancy management (sustainment enforcement), income management and older persons’ housing functions.

About you

We are looking for someone that has extensive experience of tenancy management, preferably in a social housing environment. We are looking for someone that can really demonstrate how they have listened to the views of tenants and then implemented service changes and enhancements in response to this feedback.

You will have a good knowledge of tenancy management principles and be able to demonstrate how you have applied these to a housing service. A good applied understanding of legislation and regulation surrounding tenancy management is important.

You will be able to plan over a long term period, including short and long term, evidence based, budget setting. Some contract management skills, and knowledge of different contract types, is desirable.

We continue to adapt and improve our housing function in line with tenant feedback and the requirements of regulation. You will have experience of leading and managing change in an organisation, providing the team with the support that they need to ensure this has a real impact and is embedded. You will be able to provide clear updates on progress and performance to a wide range of stakeholders.

Ideally you will have a level 4 housing qualification, or the ability and commitment to starting this within a three-year period. Ideally you will have relevant membership to a chartered body. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.

About Us

Melton resides in the beautiful Leicestershire countryside. Its town centre Melton Mowbray, is a quintessential English market town built on a strong tradition of farming. Renowned for its fine food and drink, the borough has become the centre of excellence for local food producers. The town itself is steeped in history and together with the surrounding area has much to offer all those that choose to live, work or visit here.

At Melton Borough Council, we are firmly committed to promoting a vibrant and sustainable economy, focused on growth and prosperity. Working for us, you will find a great sense of community in which we work together towards achieving the council’s shared objectives and which ensures our customers are at the heart of everything we do. You’ll also enjoy an excellent range of benefits and family friendly working policies. These include flexi time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.

More information

This post requires a check with the disclosure and barring service (DBS).

Please see the full job description below.

For an informal chat about the role, please do not hesitate to contact:

Chris Flannery - Assistant Director for Housing Quality, Development and Landlord Services

Telephone: [phone]

Email: [e-mail]

Closing Date: Noon, 22 December 2025.