Housing Resolutions Officer

Morgan Hunt UK Limited; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Housing Resolution Officer in North London with hybrid working options. You will resolve housing and repairs enquiries, manage complex cases, and support vulnerable customers. Strong communication and problem-solving skills are essential, along with experience in customer-facing roles. Join a focused public sector housing service delivering high-quality frontline services.

Qualifications

• Experience in a customer‑facing housing, repairs, or contact centre role.
• Ability to work effectively in a fast‑paced environment.

Responsibilities

• Resolve housing and repairs enquiries at first point of contact.
• Diagnose and raise repairs, liaising with contractors and technical teams.
• Manage complaints and complex housing cases through to resolution.
• Support vulnerable customers and elevate urgent issues appropriately.
• Contribute to service improvement within the housing service.

Skills

Strong communication

Problem-solving

Case ownership

Job description

Housing Resolution Officer

Contract: Temporary / Full-time, 36hpw
Salary: Competitive (dependent on experience)
Location: Hybrid working available

I'm recruiting a Housing Resolution Officer to join a busy public sector and government housing service based in London (Hybrid). This Housing Resolution Officer role sits within the local housing team and focuses on delivering high-quality frontline housing and repairs services in a designated patch.

As a Housing Resolution Officer, you will act as the first point of contact for residents, resolving the majority of enquiries at first contact across phone, digital and face-to-face channels. Working in the public sector and government, you will diagnose housing repairs, manage complex cases, handle complaints, and provide clear advice on tenancy and leasehold matters.

Key Responsibilities

• Resolve housing and repairs enquiries at first point of contact
• Diagnose and raise repairs, liaising with contractors and technical teams
• Manage complaints and complex housing cases through to resolution
• Support vulnerable customers and elevate urgent issues appropriately
• Contribute to service improvement within the housing service

About You

• Experience in a customer‑facing housing, repairs, or contact centre role
• Strong communication, problem‑solving, and case ownership skills
• Ability to work effectively in a fast‑paced environment

Location: North London (Hybrid)
Sector: Public sector and government

Desirable: Experience in social housing.

Apply Now!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.