Housing Repair Scheduler Planner

neway international; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority is seeking a Housing Repairs Scheduler Planner to ensure efficient delivery of housing repairs services. The role involves planning and scheduling repair jobs, managing workloads, and liaising with residents and contractors. Candidates should have at least 1 year's relevant experience and strong communication skills. This position offers a chance to contribute to high-quality housing services in London.

Qualifications

• At least 1 year's experience in a responsive repairs environment.
• Strong knowledge of housing repairs planning and scheduling.
• Competence in Microsoft Office (Outlook, Word, Excel).
• Excellent organisational skills and ability to manage workloads.

Responsibilities

• Plan and schedule repair jobs, allocating operatives and contractors effectively.
• Manage emergency and overdue repairs in line with service agreements.
• Communicate with colleagues, contractors, and residents.

Skills

Experience in responsive repairs environment

Knowledge of housing repairs planning

Competence in Microsoft Office

Excellent organisational skills

Strong communication skills

Attention to detail

Ability to work independently

Flexibility for work shifts

Job description

We are seeking a Housing Repairs Scheduler Planner (Sc6) to join Islington Council's Homes & Neighbourhoods directorate. This role is vital in ensuring the smooth delivery of housing repairs services, coordinating operatives' workloads, and maintaining a strong customer focus.

You will work closely with Housing Repairs Services Supervisors to plan, allocate, and monitor repair jobs, ensuring tasks are completed efficiently, on time, and to the satisfaction of residents.

Key Responsibilities

• Plan and schedule repair jobs, allocating operatives and contractors effectively.
• Manage emergency and overdue repairs in line with service agreements.
• Raise orders, dispatch jobs and track progress to completion.
• Communicate with colleagues, contractors and residents via phone, e‑mail and in‑house systems.
• Liaise with the Materials Team to ensure resources are available and delays are managed.
• Arrange follow‑on appointments and ensure carry‑over jobs are processed promptly.
• Monitor completed jobs, confirm satisfactory completion and update records.
• Safeguard vulnerable residents and ensure flagged properties are prioritised.
• Report system issues and liaise with administrators to minimise disruption.
• Provide cover for colleagues during absence and contribute to team training.

We are looking for candidates with:

• At least 1 year's experience in a responsive repairs environment and scheduling systems.
• Strong knowledge of housing repairs planning and progression.
• Competence in Microsoft Office (Outlook, Word, Excel) and phone systems.
• Excellent organisational skills and ability to manage workloads in a busy environment.
• Strong communication skills, both written and verbal, with the ability to liaise across teams.
• Attention to detail, numeracy and literacy skills.
• Ability to work independently and as part of a team.
• Flexibility to work to shift patterns and out‑of‑hours commitments if required.
• Commitment to council policies, procedures and health & safety requirements.

Islington Council is committed to delivering high‑quality housing services that put residents first. As part of the Housing Repairs Services Team, you will play a key role in ensuring repairs are completed efficiently and effectively, while contributing to the council's mission of equality, empowerment and customer service excellence.