Housing Project Officer

Service Care Solutions; Wigan; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Housing Association in Wigan is seeking an experienced Housing Project Officer to provide high-quality support to vulnerable adults and families. The role involves delivering person-centred support, managing referrals, and collaborating with external agencies. The ideal candidate will have a background in housing support roles and strong communication skills. This position offers a temporary contract with competitive pay.

Benefits

£250 referral bonus

Competitive hourly rate

Qualifications

• Previous experience in Housing Support, Housing Officer, Support Worker or Tenancy Sustainment role.
• Experience within Supported Housing or a related statutory service.
• Ability to manage emergencies effectively.

Responsibilities

• Deliver person-centred support to vulnerable customers.
• Manage referrals and allocations including risk assessments.
• Provide regular 1-2-1 support sessions.

Skills

Strong interpersonal and communication skills

Ability to stay calm and manage emergencies

Good organisational and administrative skills

Knowledge of external agencies

Flexible approach with the ability to lone work

Job description

Housing Project Officer

Wigan

Full Time

Temporary

A fantastic opportunity has arisen for an experienced Housing Project Officer to join a leading Housing Association in Wigan, providing high-quality housing-related support to vulnerable adults and families.

THE ROLE

As a Housing Project Officer, you will deliver person-centred support to customers both within the scheme and in the community, helping them to develop independence, maintain their tenancy, and achieve positive outcomes.

Key Responsibilities

• Manage referrals and allocations, including completing risk assessments and safety planning.
• Provide regular 1-2-1 support sessions, completing support plans and liaising with external agencies.
• Work collaboratively with Housing, Social Care, CMHT, Drug & Alcohol Services, Probation, Police and Benefits agencies.
• Provide scheme cover on a rota basis, ensuring safety, security and smooth handovers.
• Deliver keywork support using the Support Star model to help customers sustain accommodation and develop life skills.
• Maintain accurate and confidential records including risk assessments, data sheets and support plans.
• Support the turnaround of scheme and dispersed properties and ensure repairs are reported and completed promptly.

THE CANDIDATE

The successful candidate will have previous experience in a similar Housing Support, Housing Officer, Support Worker or Tenancy Sustainment role, ideally within Supported Housing or a related statutory service.

You will also have:

• Strong interpersonal and communication skills, able to work with vulnerable customers and external professionals.
• Ability to stay calm and manage emergencies effectively.
• Good organisational and administrative skills, with experience maintaining accurate casework records.
• Knowledge of external agencies such as Social Care, Mental Health, Criminal Justice or Drug & Alcohol services.
• A flexible approach with the ability to lone work and contribute to a rota-based service.

THE CONTRACT

Working Hours: Monday to Friday, 09:00-17:00

Length of Contract: 3-Month Temporary Contract

Rate: The pay for the role is £16.76 per hour LTD. The PAYE equivalent is £14.38 per hour, inclusive of holiday pay.

HOW TO APPLY

If interested in this role, please apply directly or email(url removed) or call(phone number removed) and ask for Beth to discuss further.

Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations.