Housing Options Support Officer - Frontline Admin (Contract)

CRA GROUP RECRUITMENT AND PAYROLL LTD; Esher; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local authority organization in Esher is seeking a Temporary Housing Support Admin to provide essential administrative support within the Housing Options Unit. This is a 3-4 month contract role that involves handling high-volume inquiries, scheduling appointments, and supporting temporary accommodation processes. The ideal candidate will have customer service experience in a high-volume setting and a background in administrative support, particularly within housing or local authority services. The position aims to ensure a responsive service for individuals who are homeless or in housing need.

Qualifications

• Experience in a high-volume customer service environment.
• Administrative support across teams with appointment booking.
• Knowledge of tenancy processes and private rented sector schemes.
• Experience in handling cases for homelessness and temporary accommodation.

Responsibilities

• Handle inquiries across Housing Options teams via phone and email.
• Schedule appointments for homelessness prevention and advice.
• Support temporary accommodation placements including securing hotels.
• Assist with Housing Benefit tracking and debt recovery processes.
• Administer Guaranteed Rent Scheme and Rental Support Scheme processes.
• Maintain accurate data across housing systems.

Skills

Customer service experience

Record management

Appointment booking

Multi-agency collaboration

Job description

A local authority organization in Esher is seeking a Temporary Housing Support Admin to provide essential administrative support within the Housing Options Unit. This is a 3-4 month contract role that involves handling high-volume inquiries, scheduling appointments, and supporting temporary accommodation processes. The ideal candidate will have customer service experience in a high-volume setting and a background in administrative support, particularly within housing or local authority services. The position aims to ensure a responsive service for individuals who are homeless or in housing need.