Housing Options Officer

Carrington West; Welwyn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Hertfordshire is looking for skilled Housing Options Officers to provide comprehensive housing advice and conduct assessments. You will work closely with internal teams and partner agencies to prevent homelessness and secure suitable accommodation. Ideal candidates will have strong interviewing skills and a solid understanding of housing legislation. These positions offer the opportunity to make a significant impact on residents' lives with a hybrid work model.

Qualifications

• Experience working with vulnerable households.
• Ability to manage a varied workload.
• Clear and evidence-based decision making.

Responsibilities

• Provide comprehensive housing advice.
• Complete homelessness assessments under the Homelessness Reduction Act.
• Develop personalised housing plans focusing on early intervention.

Skills

Strong interviewing skills

Experience in case management

Sound understanding of housing legislation

Job description

A Hertfordshire local authority is seeking two skilled Housing Options Officers to join its busy front‑line Housing Needs service: one focused on families, and one dedicated to supporting single applicants.

These roles will provide comprehensive housing advice, complete homelessness assessments under the Homelessness Reduction Act, and develop personalised housing plans that focus on early intervention and sustainable solutions. The officers will work closely with internal teams, private landlords and partner agencies to prevent homelessness wherever possible and secure suitable accommodation for those in need.

The ideal candidates will have strong interviewing skills, experience in case management, and a sound understanding of housing legislation. You will be able to manage a varied workload, work sensitively with vulnerable households, and make clear, evidence‑based decisions.

These are excellent opportunities to make a positive impact on residents' lives while contributing to an effective, resident‑focused Housing Options service. Please note, this is a hybrid position, with 3 days per week in office required.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please clickAPPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

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