Housing Officer (Tenancy Management)

Positive Employment; Portsmouth; Hybrid; GBP 46,000 - 54,000; Full time

Job summary

A government support organization in Portsmouth seeks a Housing Officer to assist tenants in maintaining their tenancies through excellent customer service. The ideal candidate will provide budgeting advice, tackle anti-social behaviour, and manage a caseload effectively. Strong communication skills and experience in a front-line service are essential. This is a 3-month initial contract with potential for extension, offering flexible working one day per week.

Qualifications

• Experience working in a challenging front-line service.
• Ability to handle customer visits independently.
• Demonstrated experience in influencing positive tenancy outcomes.

Responsibilities

• Assist tenants in sustaining their tenancies.
• Provide budgeting advice and tackle anti-social behaviour.
• Represent the local authority in court hearings.

Skills

Experience working with tenants

Good communication skills

Ability to work independently

Pro-active and highly motivated

Sound judgment

Public speaking confidence

Job description

Positive Employment is currently recruiting for a Housing Officer for our client a local government organisation in Portsmouth.The successful candidate will be expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service.They will support their customers by providing budgeting advice, assistance with maximising income, tackling anti-social behaviour, working as part of the multi-agency team involved with a family and advising tenants on how to maintain their homes and keep their gardens in good repair.Take appropriate tenancy enforcement action when proportionate and necessary to do so.This role is a 3 month initial contract with the possibility to extend. This role will have the ability to work from home one day per week.Personal Requirements:

• Have experience of working with tenants in a challenging front-line service and be comfortable visiting customers in their home.
• Be able to work independently in a focused, diligent and transparent manner.
• Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure. Be able to demonstrate how you have changed your working practice to reflect the dynamic character of the housing environment.
• Be able to listen to the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.
• Have the ability to converse at ease and build a positive rapport with customers, identifying any vulnerabilities they have and demonstrate how this has resulted in a positive impact and outcome in maintaining their tenancy.
• Demonstrate examples of how you have provided help and support to our customers to enable them to meet their responsibilities as a tenant and actions you have taken as a consequence of a tenant not adhering to the tenancy agreement.
• Have experience of using your sound judgement to make informed decisions regarding the cases you manage and being able to consider all the facts of a case, including working with others and utilising other resources to achieve the right result for customers.
• Be able to communicate in writing to customers, including the use of emails and have experience of preparing documents to be used in case conferences or as evidence in court.
• Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences.

Working Hours:37hrs / 9:00am - 17:00pm / Monday to FridayPay: £25.01 per hrPlease note this role is within the scope of IR35.