Housing Officer

Rehability UK; Willenhall; On-site; GBP 28,000 - 35,000; Full time

Job summary

A housing management company is seeking a Housing Officer to provide comprehensive housing services across multiple properties in Willenhall. Key responsibilities include advising tenants on local amenities, managing void properties, and ensuring compliance with tenancy laws. The ideal candidate should possess strong communication and problem-solving skills, with a focus on improving tenant experiences and maintaining property standards. This role also includes opportunities for career advancement and professional development within the organization.

Benefits

Refer a friend payment scheme

Personalized career paths

Free training programs

Qualifications

• Experience in housing management or a similar field.
• Knowledge of tenancy laws and housing regulations.
• Ability to work collaboratively with various stakeholders.

Responsibilities

• Provide housing management services in a defined area.
• Advise tenants on local amenities and utility registrations.
• Assist with void turnaround targets and inspections.
• Manage tenant complaints and escalations effectively.
• Ensure compliance with statutory safety checks.

Skills

Communication skills

Problem-solving

Customer service

Team leadership

Job description

Main Purpose of the Job :

To provide comprehensive housing management services within a defined geographical area (c.70 properties), including the management and coordination of : voids; health and safety; maintenance; property inspections and aspects of tenancy management, including nuisance and anti-social behaviour advise and local amenities advice.

To work closely with Local Authorities’ Housing Officer and to provide additional tenancy sustainment support to designated designated tenants when required.

SPECIFIC DUTIES AND RESPONSIBILITIES OF THE POST

• To provide advice to tenants in form of sign posting on local amenities, schools, GP
• Surgeries, etc. to ensure tenants settle in well and make use of community amenities in the area.
• To provide tenants support with moving in ensuring that Welcome and Starter packs are provided accordingly and to support the tenants with the registration for utility bills.
• To assist the Housing Manager and Maintenance Officer to achieve void turnaround targets for repair works and to manage the pre-void and occupation process.
• To ensure that each end of tenancy and new letting is completed in line with administrative and legal and contractual requirements.
• To work closely with the Local Authority’s Housing Officer to ensure that tenants and others understand the rights and responsibilities as expected.
• Where necessary to elevate potential breaches of tenancy to the Local Authority’s Housing Officer and support to enforce the conditions of tenancy where required.
• To carry out regular Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance, liaising with colleagues and others to improve the quality of the environment and ensure good conditions are met.
• To assist the Housing Manager and others with identifying, reporting and monitoring repairs and maintenance within the designated patch.
• To complete minor maintenance jobs where required to avoid delays and to ensure the property is kept in good condition.
• To attend internal and external meetings as required. Time off in lieu is available for attending meetings outside of normal office hours.
• To deal effectively with complaints in line with Ezzi Lettings Solutions’ procedures, managing each through to completion whilst supported by the Housing Manager.
• To provide advice on Anti-Social Behaviour ensuring this is escalated internally and externally when required.
• To ensure that Statutory Safety checks are completed as required and that records are maintained appropriately.
• To comply at all times with Ezzi Lettings Solutions’ legal, contractual and regulatory responsibilities in relation to the above duties.
• To be aware of and comply with all current policies, procedure and guidelines.
• To ensure that record keeping, monitoring and administrative systems are kept up to date and accurate in accordance with procedures.

Personal responsibilities

The post holder must assume responsibility for his / her /their own professional and personal development (supported by the company where appropriate) to ensure that (s)he develops and maintains continuing competence to deliver the organisation’s requirements, including the fair and supportive management of all staff in estate services.

Corporate Behaviours

The Housing Officer will commit to :

Act with honesty and integrity at all times.

Demonstrate respect for others and value diversity.

Focus on the tenants, both internal and external, at all times.

Make an active contribution to developing the service.

Learn from, and share experience and knowledge.

Keep others informed of issues of importance and relevance.

Consciously review mistakes and successes to improve performance.

Use discretion and be aware of issues requiring total customer confidentiality.

In addition, the Housing Officer will :

Value and recognise ideas and the contribution of all team members.

Coach individuals and teams to perform to the best of their ability.

Delegate work to develop individuals in their roles and realise their potential.

Give ongoing feedback on performance and effectively manage poor performance.

Provide support and guidance to all team members.

Encourage their team to achieve work / personal life balance.

Benefits

• Refer a friend payment scheme which is £(Apply online only) bonus if working with us personally for over 6-month period.
• Opportunities to progress through our personalised career paths.
• Free training to help develop and enhance your skills.

Bluelight Card - discounts

Join Our Team

If you're ready to make a meaningful impact by providing excellent service, we want to hear from you