Housing Officer

Birmingham City Council; United Kingdom; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local government authority is seeking a Housing Officer to efficiently manage the letting of Council homes and provide outstanding customer service. This part-time, office-based position entails leading a team, coordinating housing processes, and ensuring compliance with legal standards. Ideal candidates should possess strong organizational and communication skills, alongside experience in housing management. A focus on customer needs and teamwork is essential to meet targets and maintain high service standards.

Qualifications

• Experience in managing a team in a housing environment.
• Ability to maintain accurate records and monitor processes effectively.
• Understanding of relevant housing policies and procedures.

Responsibilities

• Manage team and direct priorities in a busy housing environment.
• Monitor completion of key tasks for seamless sign-up processes.
• Liaise with repairs team to minimize void periods.

Skills

Customer focus

Team management

Communication

Organizational skills

Job description

Internal - Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).

Housing Officer

Permanent

Consultation grade - subject to formal evaluation under the Pay Equity Review

Part Time - Working 30 hours per week, Office based

This is an opportunity to work in a customer focused service to let Council homes efficiently with a focus on sustaining. Providing advice and information to colleagues, customers and stakeholders relating to ending tenancies, bidding for properties, the repairs standard as well as advising on the viewing and sign-up processes.

You will be responsible for monitoring:

• return of keys from outgoing tenants
• advertising of properties
• properties are shortlisted promptly
• enquiries are dealt with effectively

Liaising with the repairs team and share information to ensure that void periods are kept to a minimum and re-letting targets are achieved, you will also update computer systems promptly and accurately and check compliance with our legal obligations to provide up to date certificates for properties.

You will be responsible for managing a team and providing direction on priorities in a busy environment. Monitoring the completion of key tasks to ensure a seamless process through to the sign-up process is an important aspect of the role alongside covering in the absence of colleagues, is essential to minimise delays in reletting properties.

Managing requests for properties in line with procedures, including decanted tenants, to ensure compliance and transparency and undertaking viewings and property checks as required.

This role is mainly office based due to the need to supervise staff, process keys, directly liaise with repairs staff.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting.

Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact: [e-mail] (ref 3606)

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Job Info

• Job Identification 3606
• Posting Date 01/14/2026, 04:41 PM
• Locations Stonebrook Way, Birmingham, B29 5UY, GB