Housing Officer

Serco Limited; Nottingham; On-site; GBP 28,000; Full time

Job summary

A service management company is seeking a housing officer in Nottingham to ensure properties are safe and comply with standards. Responsibilities include conducting inspections, managing properties, and handling customer complaints. Ideal candidates should have strong communication skills and experience in face-to-face roles. A clean driving license and background check are required for this permanent, full-time position, offering a salary of £28,000 per annum.

Benefits

Pension up to 6%

Employee Assistance Programme

Diversity and inclusion initiatives

Serco Benefits package

Supportive culture

Qualifications

• Strong background in face-to-face roles required.
• Experience as a Housing Officer is preferred.
• Must hold a full, clean driving license.

Responsibilities

• Conduct monthly property inspections.
• Manage on-boarding and withdrawal of properties.
• Identify and report property faults.
• Perform minor property repairs.
• Handle operational cash administration.
• Respond to customer complaints.

Skills

Strong communication skills

Ability to handle challenging situations

Experience with vulnerable people

Calm under pressure

Job description

Overview

Serco Limited
Location: Mansfield, Nottingham, Doncaster, South Sheffield, Retford, Worksop, Gainsborough
Salary: £28,000 per annum
Contract: Permanent
Hours: Full-time (37.5 hours per week)

At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC) in the North West. Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process. We are looking for a housing officer to join our dedicated team in Nottingham. This is a static role, meaning you’ll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards.

What You’ll Be Doing

• Conducting monthly property inspections to ensure compliance with AASC standards.
• Managing on-boarding and withdrawal of properties in line with local operating procedures.
• Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.
• Performing minor property repairs, using the tools and training provided.
• Handling operational cash administration, such as topping up utility meters and processing emergency payments.
• Responding to and resolving customer complaints in a professional manner.

What We’re Looking For

We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you. While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people. Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs. Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval). To be considered, you must hold a full, clean driving license.

Why Serco

A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives

A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer

• Pension up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco Benefits package
• A safe and supportive culture

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

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