Housing Officer

Flagship Group; Ipswich; Hybrid; GBP 33,000; Full time

Job summary

A community-focused housing provider in Ipswich is seeking a Housing Officer to manage housing services, reduce void loss, and support tenants. The ideal candidate will communicate effectively, manage a case load, and comply with housing regulations. A competitive salary of £32,660.15 is offered, along with significant benefits including a company car and annual leave. This field-based role provides opportunities for personal development and contributions to the community.

Benefits

Company Car

25 days annual leave

Health and well-being programs

Opportunities for development

Qualifications

• Exceptional communication skills to convey complex messages simply.
• Ability to listen and empathise with tenants' issues.
• Full UK driving license is required.

Responsibilities

• Let extra care schemes and reduce void loss in homes.
• Host drop-in surgeries for tenants' housing-related queries.
• Ensure compliance with legislation and company policies.

Skills

Communication skills

Empathy

Case load management

Education

GCSE standard or equivalent

Job description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share an opportunity for someone to us as a Housing Officer. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working and Flexible Working will be considered.

This is a field-based role and will require travel to our customers and properties, on a specific patch within the Newtide Housing Association area. This area includes: Kessingland, Saxmundham, Felxistowe, Ipswich

As a Housing Officer, you will play a key role in letting our extra care schemes and reducing void loss in these homes. These schemes provide on site support for individuals with care needs, so you’ll be instrumental in ensuring that properties are allocated efficiently and to those in need as well as increasing awareness of these homes.

The role also includes hosting regular drop-in surgeries at our ex-sheltered schemes, offering a visible and approachable presence for tenants and supporting them with any housing-related queries. This is a rewarding opportunity to make a real difference in the lives of our tenants while helping us reduce void loss and raise the profile for our extra care schemes.

Whilst ensuring that we are compliant with legislation and Flagship’s policies and procedures. You’ll be responsible for a case load, providing support to tenants with concerns including safeguarding, hoarding, property condition concerns and mental health support. Also assisting with the management of tenancy breaches and tenancy fraud.

Applications are welcomed for the role of Housing Officer from those with exceptional communication skills, with the ability to deliver complex and difficult messages in a simple and engaging way.

Whilst being able to listen and empathise in order to act with our tenants’ interest at heart. You can also confidently prioritise and manage a case load based on urgency. Educated to GCSE standard, or equivalent, you must also have a full UK driving license.

In return for your hard work, we offer a competitive salary of £32,660.15 per annum and a benefits package that includes:

• Company Car.
• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

Please apply via company website. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 9962 and state that you are applying to be a Housing Officer, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 05.12.2025. Interview Date: 16.12.2025, in Melton, near Woodbridge.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Housing Officer – Reference Number 9962