Housing Officer

TRI Consulting Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing association in Greater London is seeking a Housing Officer on an ongoing temporary basis to provide personalized housing management for residents. You'll ensure that tenants receive the right support to maintain their tenancies and handle any issues efficiently. The ideal candidate will have experience as a Housing Officer, exceptional customer service skills, and excellent communication abilities. Competitive pay rate offered.

Qualifications

• Previous experience as a Housing Officer is preferred.
• Exceptional customer service skills.
• Excellent communicator.

Responsibilities

• Provide an excellent housing management service to residents.
• Ensure issues raised by residents are resolved appropriately.
• Work creatively as part of a team to support residents.
• Manage tenancies effectively and tackle unacceptable behaviour.
• Ensure properties are ready to let to void standard.
• Account for services accurately and transparently.

Job description

A Large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a variety of locations in Central London.

Key responsibilities

• Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service
• This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately
• Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset's team
• You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
• Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure residents are kept safe by following safeguarding procedures and working closely with external statutory authorities.
• Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
• Work alongside residents to ensure we offer the right support to sustain tenancies.
• Manage void properties to be ready to let to "void standard" as quickly as possible including specifying work orders on standard voids.
• Always follow the lettings procedure ensuring an effective audit trail.
• Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs
• Responsible for authorising work orders to budget.
• Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management
• Account for services accurately to ensure service charges are transparent and fair to residents
• Set service charges with support from the central service team Visiting
• Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record

Essential

• Previous experience as a Housing Officer is preferred
• Exceptional customer service skills
• Excellent communicator

£19.50 - £20.84 PAYE or £25.78 - £27.56 ph Umbrella