Housing Officer

Niyaa People Ltd; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading housing association in the South of England seeks a proactive Housing Officer in Thatcham. This role offers a flexible working pattern, integrating home, office, and community engagement. You will manage tenancy and neighbourhood services, ensuring compliance and high-quality performance. Ideal candidates will have a strong background in housing management, excellent communication skills, and a commitment to positive customer outcomes. The position offers a comprehensive benefits package including annual leave, pension scheme, and wellbeing initiatives.

Benefits

25 days annual leave + bank holidays

Option to buy or sell holiday

3 additional paid wellbeing days

Generous matched pension scheme up to 12%

Life assurance at 4x salary

Optional private medical, dental, and critical illness cover

Qualifications

• Proven experience in housing management, tenancy management, leasehold, or neighbourhood services.
• Strong understanding of landlord services and housing legislation.
• Ability to manage complex cases and resolve issues effectively.

Responsibilities

• Deliver high-quality tenancy, leasehold, and neighbourhood management services.
• Act as a trusted point of contact for residents, ensuring a customer-first approach.
• Build strong working relationships with local authorities, community groups, and partner agencies.

Skills

Housing management

Excellent communication

Relationship-building

Data management

Customer service focus

Job description

We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities.

An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community.

The Role

As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high‑quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs.

Key Responsibilities of a Housing Officer

• Deliver high-quality tenancy, leasehold, and neighbourhood management services
• Act as a trusted point of contact for residents, ensuring a customer‑first approach
• Build strong working relationships with local authorities, community groups, and partner agencies
• Use data and insight to drive service improvements and ensure compliance with legislation
• Support neighbourhood improvements and community engagement initiatives
• Maintain accurate customer records and manage data securely and responsibly

What We'd Love To See From You

• Proven experience in housing management, tenancy management, leasehold, or neighbourhood services
• Excellent communication and relationship‑building skills
• Ability to manage complex cases and resolve issues effectively
• Strong understanding of landlord services and housing legislation
• Confident using digital systems and data to support service delivery
• A collaborative and proactive approach, with a focus on positive customer outcomes

Desirable

• Professional membership (e.g. CIH) or willingness to work towards it
• Experience handling and managing data securely

Benefits of this Housing Officer role

• 25 days annual leave + bank holidays (increasing annually up to 30 days)
• Option to buy or sell holiday
• 3 additional paid wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12%
• Life assurance at 4x salary
• Enhanced maternity, adoption, and paternity pay
• Optional private medical, dental, and critical illness cover
• Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service

If this Housing Officer role is for you then please apply or contact (url removed)