Housing Officer

TRI Consulting Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing association is seeking an office-based Housing Officer for a temporary role in London. The successful candidate will provide empathetic housing management, ensuring resident satisfaction and effective tenancy management. This position requires excellent communication skills and experience in housing. The role pays £25.12 umbrella or £19.11 PAYE, and candidates must be available immediately.

Qualifications

• Experience as a Housing Officer or in a similar role in housing is required.
• Immediate availability or short notice is necessary.
• Strong communication skills are essential.

Responsibilities

• Provide excellent housing management service to residents.
• Maintain effective communication with residents.
• Manage tenancies and ensure tenant satisfaction.

Skills

Excellent communication

Empathy

Housing management

Job description

Overview

A Housing Association is currently looking for a number of office based Housing Officers on a temporary basis for about three months.

Key responsibilities

• Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service.
• This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately.
• Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset's team.
• You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.
• Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities.
• Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
• Work alongside residents to ensure we offer the right support to sustain tenancies.
• Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids.
• Always follow the lettings procedure ensuring an effective audit trail.
• Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs.
• Manage landlord repair requests through Workwise ensuring work is completed to the residents' satisfaction.
• Responsible for authorising work orders to budget.
• Work with Asset Management colleagues to resolve complex repairs in a timely manner.
• Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management.
• Account for services accurately to ensure service charges are transparent and fair to residents.
• Set service charges with support from the central service team.
• Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record.

This role is 100% based in the office.

This roles pays £25.12 umbrella and £19.11 PAYE.

Essential

• Must have worked recently as a Housing Officer or similar role in housing.
• Excellent communicator.
• Must be immediately available or on short notice.