Housing Officer

IRIS Recruitment; Cambridge; Remote; GBP 36,000; Full time

Job summary

A prominent recruitment agency in Cambridge is seeking a Housing Officer to manage tenancy and neighbourhood services. The ideal candidate will have experience in housing management, particularly with anti-social behaviour and rent arrears. This home-based role requires excellent customer service, problem-solving skills, and the ability to work collaboratively. A competitive salary and various benefits are offered, including private healthcare and a generous pension scheme.

Benefits

28 days holiday plus Bank Holidays

Generous pension scheme

Private healthcare

Discounted gym membership

Qualifications

• Previous experience in housing or tenancy management, ideally in social housing.
• Strong understanding of ASB legislation and best practices.
• Proven ability to manage rent arrears.

Responsibilities

• Managing rent collection and supporting tenants to reduce debt.
• Collaborating with Complex Case Housing Officers.
• Conducting regular inspections and monitoring estate services.

Skills

Housing management

Customer service

Problem-solving

Negotiation

Time management

Job description

Housing Officer

Cambridgeshire

£35,500 per annum (Including car allowance)

Permanent Full time (37 hours per week)

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

We’d love to meet someone with

• Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders.

Amongst what we offer you is

• A competitive salary of £35,500 including car allowance, 28 days holiday PLUS Bank Holidays; a generous contributory pension scheme; private health care; free life assurance; access to a wide range of wellbeing services and tools, including a digital gym; opportunities for learning and development; discounted gym membership; retail discount scheme

Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.