Housing Officer

WEBRECRUIT; Birmingham; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency is seeking a Housing Officer in Birmingham to provide essential housing support for asylum seekers and refugees. The ideal candidate should have experience in a similar role, knowledge of relevant legislation, and strong communication skills. This position offers a salary of £26,521 per annum, plus generous benefits including annual leave and professional development opportunities.

Benefits

25 days’ annual leave, plus bank holidays

Pension

Flexible working

Employee Recognition Programme

Training and development opportunities

Employee Assistance Programme

Social gatherings and staff retreats

Fully stocked staffroom

Qualifications

• Experience of working with asylum seekers or refugees in a voluntary or paid capacity.
• Knowledge of the Homelessness Act 2002 and related legislation.
• Commitment to supporting refugees and dedication to equality and diversity principles.

Responsibilities

• Provide vital housing support to help tenants maintain their homes.
• Assist in assessing potential tenants and finding them accommodation.
• Help manage property rental income and oversee estate management tasks.

Skills

Experience with asylum seekers or refugees

Organisational skills

Excellent communication skills

Education

Good standard of education

Job description

Overview

Housing Officer – Birmingham

The Organisation

Our client helps people who have migrated to this country with support, advice and guidance.

Our Client’s Commitment to You

• Salary of £26,521 per annum
• 25 days’ annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is an incredible opportunity for a dedicated professional with experience working with asylum seekers or refugees to contribute to the success of our client’s forward-thinking organisation.

You’ll discover a purpose-driven environment where your work will have a direct and lasting impact, helping to create brighter futures and stronger communities.

What’s more, you’ll have access to strong professional development opportunities and the support of an experienced team, enabling you to progress your career while continuing to grow personally.

What You’ll Be Doing

As a Housing Officer, you will provide vital housing support to help tenants maintain their homes and successfully integrate into the community.

Working as part of the Housing and Income Team, you will help reduce voids and ensure rental income is maximised whilst arrears are minimised.

You will deliver a needs-led service to tenants that promotes their personal growth and wellbeing, maximises their potential and helps them to develop.

• Assist in assessing potential tenants and finding them accommodation
• Help to manage property rental income, including any service charges
• Oversee estate management tasks, including settling new tenants, undertaking inspections and ensuring properties are clean and tidy
• Address complaints promptly and resolve where possible
• Help negotiate debt payments

What We’re Looking For

To be considered as a Housing Officer, you will need:

• Experience of working with asylum seekers or refugees in a voluntary or paid capacity
• Knowledge of the Homelessness Act 2002 and related legislation
• A commitment to supporting refugees with their integration in the UK and a dedication to equality and diversity principles
• Organisational skills in terms of service planning, prioritising work, time management, effective use of resources and performance evaluation
• Excellent written and verbal communication skills, with previous experience of working with service users who speak a different language
• A good standard of education

The closing date for this role is 1st October 2025.

Other organisations may call this role Migrant Support Officer, Refugee Support Officer, Housing Support Officer, Tenancy Support Officer, Social Housing Officer, or Supported Housing Officer.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Housing Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.