Housing Manager

Mears Group; Wakefield; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Manager to oversee property portfolios and ensure the welfare of residents. This role involves collaborating with Welfare Support Officers and conducting inspections to meet compliance and performance targets. The ideal candidate will have experience managing housing portfolios, a commitment to customer service, and strong attention to detail. Join a forward-thinking organization that values individuality and offers a supportive work environment with various benefits, including a company vehicle and opportunities for community volunteering.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Company Vehicle and Fuel Card

Qualifications

• Experience managing housing portfolios and working with diverse client groups.
• Strong attention to detail and commitment to customer service.

Responsibilities

• Manage property portfolios and ensure the welfare of residents.
• Conduct regular inspections and maintain accurate records.

Skills

Management of housing portfolios

Working with vulnerable client groups

Customer service orientation

Attention to detail

Risk management

Record keeping

Collaboration

Full UK driving license

Job description

Full time, Permanent, 40 hours per week Monday to Friday

Salary up to £27,000 per annum, plus, company vehicle & fuel card.

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northwest, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the Role:

As a Housing Manager the main role will be managing property portfolios, ensuring safeguarding and welfare of all residents are fully considered. You will be moving service users in and out of properties and ensuring all risks are flagged to management. It is key to work collaboratively with Welfare Support Officers and the service delivery centre to deliver a seamless service meeting the individual and property needs of all our service users. It is very important as a Housing Manager to conduct regular inspections to ensure full contractual compliance and successful outcomes of all Key Performance Indicators, internal and commercial targets are met. All records and IT data on systems is updated with accurate and up to date information.

There is an expectation that any candidates will need to undertake OOH duties. This includes being on ‘standby’. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties/service users during OOH. This is paid at x 1.5.

Role Criteria:

• Previous experience of managing housing portfolios
• Previous experience working with vulnerable or diverse client groups
• Commitment to put the customer at the heart of the service to deliver a great user experience to a diverse client group
• Process driven candidates with great attention to detail and meticulous record keeping evidenced by maintaining accurate information on IT systems
• Performance culture and collaborative working to effectively manage and escalate risk
• Full UK driving license

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card

As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone as individuals and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.

About the company

Mears Group plc is a housing and social care provider.