Housing Manager

Home Group Limited; Start Hill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community-focused housing organization in the UK is seeking a customer support representative to ensure safe homes and communities. You will build strong connections with customers, manage complaints, and conduct routine inspections of estates. The ideal candidate should have experience in housing management, strong organizational skills, and be a proactive self-starter. This hybrid role offers great benefits including 34 days of pro-rated leave and opportunities for professional development.

Benefits

34 days leave (pro-rated, including bank holidays)

Paid time off for volunteering

Matching pension contributions (up to 7%)

Health cash plan covering dental and optical

Career development and training

Supermarket discounts

Qualifications

• Experience in the housing sector with understanding of housing management and law.
• Confident working with external partners and stakeholders.
• Super-organised and methodical in approach.

Responsibilities

• Build strong connections with customers in communities.
• Manage anti-social behaviours and respond to customer complaints.
• Conduct estate inspections and liaise with contractors.

Skills

Resilience

Self-starter attitude

Good knowledge of Safeguarding

Strong organizational skills

Education

Chartered Institute of Housing Level 3 (or willingness to pursue)

Experience in housing management

Job description

You’ll be our face‑to‑face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first‑class customer service, delivering our customer promise every day!

Responsibilities

• Build strong connections with customers and take a proactive approach across our estates, so you can truly get to know our communities.
• Look after a number of patches and neighbourhoods.
• Manage anti‑social behaviours in our estates, respond to customer queries and complaints.
• Manage our voids process including liaising with local authorities.
• Carry out estate inspections, engage and meet with contractors on site, as well as carry out and record the routine safety and compliance checks in our buildings and communities.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

Qualifications

• Experience in the housing sector and understand housing management, housing law and, in an ideal world, universal credit too!
• You have, or are willing to work towards, Chartered Institute of Housing Level 3.
• Super‑organised and methodical in your approach, you’re also a proactive self‑starter with a “can‑do” positive attitude.
• This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MPs etc.
• Good knowledge of Safeguarding and procedures around this.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

Work arrangement

• This is a hybrid role and, in an average week, you’ll spend 3 days working from our community patches of Stevenage and Ware.
• Although you’ll spend time in our neighbourhoods, we do get together regularly, catching up at our Bishops Stortford Office, and 2 days working from home catching up on admin.
• There may be some flexibility to adapt your working hours – do let us know about this when you meet us at the interview.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a valid driving licence, and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

What’s in it for you?

• 34 days leave, pro‑rated (including bank holidays and a “me day”).
• Paid time off for volunteering.
• Matching pension contributions (up to 7%, with life assurance of 3x basic salary).
• Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies.
• Career path with development and an excellent training package.
• Excellent benefits and rewards including supermarket discounts and travel expenses.