Housing Manager

Home Group; Oxford; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading housing organization is seeking a Housing Manager in Oxford. The role involves managing estates, ensuring customer satisfaction, and promoting community safety. Candidates should have experience in housing management and strong customer service skills. This hybrid position offers flexible working hours and benefits like health plans and extensive leave.

Benefits

34 days leave (including bank hols)

Health cash plan

High street discounts

Qualifications

• Experience in the housing sector and understanding of housing law.
• Demonstrated ability in managing anti-social behavior.
• Proactive self-starter with a positive attitude.

Responsibilities

• Engage with customers and improve local neighbourhoods.
• Manage anti-social behaviour cases.
• Conduct estate inspections and safety checks.

Skills

Housing management

Customer service

Anti-social behavior management

Engagement with external partners

Organizational skills

Education

Chartered Institute of Housing Level 3

Job description

Job Description - Housing Manager (251426)

Job Description

Housing Manager - ( 251426 )

Description

Housing Manager

Oxford

Permanent, Full time (37.5 hpw)

Salary £32,000 to £38,000 per annum (depending on experience, skills and qualifications) plus great benefits including Health Cash Plan

We can't offer CoS for this role

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our awesome housing team in Oxford. You’ll be our face‑to‑face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day!

What you'll do

Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).

Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.

Managing anti‑social behaviour is a core aspect of this role, requiring a proactive approach to identifying and addressing issues as they arise. The postholder will respond effectively to customer queries and complaints, working to promote safe, inclusive, and well‑maintained communities.

Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

You have

You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too plusyou have, or are willing to work towards Chartered Institute of Housing Level 3

Demonstrable experience in effectively managing anti‑social behaviour cases, with a proven ability to resolve complex issues and support community safety.

Super organised and methodical in your approach, you’re also a proactive self‑starter with a “can do” positive attitude.

Passionate about delivering excellent customer service and have a genuine desire to help your customers.

This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.

Confident working with external partners and stakeholders such as local authorities, MP’s etc.

The practical bits

This is a hybrid role and in an average week, you’ll spend 3 days working from our community patches in Oxford and two days working from home.

Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.

We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

You’ll need a Standard DBS check done and we pay for that.

34 days leave (this includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!