Housing Manager

Home Group Limited; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A housing organization in Leeds is seeking a Housing Manager to provide customer support and manage income collection. The role involves working on arrears cases, advising residents, and collaborating with finance teams. Ideal candidates have a background in income protection and arrears management, with expertise in housing law. This permanent, full-time position offers a competitive salary of £32,000 and great benefits. This is your opportunity to make a real difference in the community.

Benefits

34 days leave, pro-rated

Paid time off for volunteering

Health cash plan covering dental and optical

Career development and training package

Qualifications

• Background in income protection and arrears management processes.
• Ability to explain and manage service charge budgets.
• Understanding of responsibilities between landlords and leaseholders.

Responsibilities

• Manage arrears cases for general needs and shared ownership customers.
• Provide advice and support regarding service charges and homeownership.
• Work with finance teams for timely reconciliation of service charge accounts.

Skills

Income protection & arrears management

Understanding housing law

Budget management

Customer service

Job description

Housing Manager - Home Ownership Income

Starting salary £32,000, plus great benefits including Health cash plan

Permanent, Full time (37.5 hpw), typically 9 : 00am

17 : 00pm (Monday Friday)

Leeds, East Coast and Yorkshire

We cant offer a CoS for this role

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team with the East Coast & Yorkshire region. As our Housing Manager, you’ll be the face‑to‑face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. It is an ideal job for someone who has a passion for income collection and sustaining communities. You may already have extensive experience as a generic Housing Manager, Leasehold Manager or experience of income collection within another sector.

Whats in it for you?

34 days leave, pro‑rated (including bank holidays and a me day)

Paid time off for volunteering

Matching? Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

Career path with development and an excellent training package

Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do

You will work through arrears cases for our general needs, shared ownership and leasehold customers including managing service charge accounts and other payments for homeowners, within East Coast & Yorkshire Region and decide on the necessary course of action.

You will provide advice and support to residents regarding service charges and homeownership queries.

Work with finance teams to ensure service charges are correct and timely reconciliation of accounts.

You will work on specific campaigns to reduce arrears, such as targeted work with customers in a locality.

You will work closely with our Financial Inclusion Telephone Team and Specialist Function Managers and external partners to discuss accounts and to support customers.

You’ll progress legal paperwork such as notices and prepare witness statements for rent arrears cases and homeowners at court.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

You will have a background in income protection & arrears management processes including legal action for non‑payment of service charges or rent.

You will have the ability to explain and manage annual service charge budgets, actuals and reconciliations.

Ability to interpret different types of tenures.

Understanding of responsibilities between landlord and leaseholder for repairs and upkeep.

You’ll understand housing management, housing law, universal credit and housing benefit.

Knowledge of best practice in responding to leaseholder disputes and complaints

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

Hybrid working which involves working from home, in the community or your nearest local office.

You’ll manage your own diary and be accountable for achieving KPIs.

You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!

You’ll need an Enhanced DBS check done and we pay for that.

Find out more

For reasonable adjustments email TPBN1_UKTJ