Housing Management Worker

Home Group Limited; Egremont; On-site; GBP 10,000 - 12,000; Part time

Job summary

A housing organization in Egremont is seeking a Housing Management worker to engage customers and assist with tenancy and rent management. This role involves conducting compliance checks and providing excellent customer service. Candidates should have a passion for property and a proactive attitude. Offered benefits include 34 days leave, paid volunteer time, and a career development path.

Benefits

34 days leave

Paid time off for volunteering

Matching pension contributions

Qualifications

• Experience in property management or compliance environments preferred.
• Strong organizational skills and ability to work on own initiative.
• Passion for delivering excellent customer service.

Responsibilities

• Engage customers in their tenancies and community.
• Support customers with housing benefit claims.
• Conduct routine safety and compliance checks.

Skills

Customer service

Property management

Compliance checks

Time management

Tools

Health and Safety technology

Job description

Overview

This is a great opportunity for a Housing Management worker to join our team in Cumbria. As our Housing and Property expert, you'll support our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts. Also support customer engagement and social activities, we know the key to staying well and healthy is not being lonely and staying as active as possible.

Responsibilities

• Make sure that our customers' properties are homes they can be proud of by engaging and involving them in their tenancies and community.
• Help our customers with housing benefit claims, ensuring these are received on their rent account.
• Keep properties fully occupied and rent accounts up to date.
• Carry out and record routine safety and compliance checks in our buildings and communities, ensuring we are compliant.
• Manage the admin updating records, ordering, and arranging payment for works to be done.

Additional Information

Fancy going home each day knowing you have helped change our customers' lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK. You’ll join Manager Tina and our Older People\'s Independent Living team. We work where our customers live and strive to have a positive impact every day.

We are a supportive team that meets regularly for team meetings and occasional lunches.

Job Details

• We can be flexible around what hours you work, or we’re open to agreeing a work pattern with you.
• 3.75 hours per week, Monday to Friday.
• Based at our service in Egremont; you’ll spend time with customers or in the office accessible for our customers.
• Ability to use technology for creating and updating Health and Safety records, making benefit claims and doing tenancy sign-ups.
• Occasionally you may need to cover other schemes or attend team meetings; a vehicle insured for business purposes is required. Mileage we pay.
• Enhanced DBS check is required; we pay for this.

Will be a people person, with a background in property management, but that’s not a deal breaker. Perhaps you’ve worked in an environment with compliance and health and safety checks? A can-do positive attitude, proactive, well organized, and able to work on your own initiative. A passion for delivering excellent customer service and a genuine desire to help your customers. The ability to work on your own initiative and positively influence people from all backgrounds. Confidence working collaboratively with colleagues and external partners. A passion for property and ensuring our properties are the best they can be for our customers. Disability Confident.

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria. For more details please go to the relevant government site.

Great things happen when we can be ourselves at work. Our internal diversity networks, peers and allies support us to be our best. Together we make Home Group a great place to work!

Benefits

• 34 days leave, pro-rated (including bank holidays and a "me day").
• Paid time off for volunteering.
• Matching Pension contributions (up to 7%), with life assurance of 3x Basic Salary).
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
• Career path with development and an excellent training package.
• Excellent benefits and rewards including supermarket discounts and travel expenses.

Colleagues really matter to us, and we’re proud to be recognized as a top place to work for wellbeing.