Housing Management Coordinator

Joshua Robert Recruitment; Harlow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking an experienced Housing Management Coordinator to manage rent collection and ensure compliance standards are met. This role involves working closely with customers and third-party providers to maintain safe and occupied properties. The successful candidate will have experience in property management, strong organizational skills, and a solid understanding of housing law. This temporary position offers a competitive salary of £16.37 per hour, Monday to Friday in Harlow.

Qualifications

• Experience managing rent accounts, arrears, voids, and repairs.
• Basic understanding of housing law (tenancies, evictions).
• Confident using IT systems, spreadsheets, and databases.

Responsibilities

• Coordinate rent and service charge collection.
• Enforce tenancy conditions and manage voids.
• Ensure buildings are health and safety compliant.

Skills

Experience in supported/social housing

Property management

Strong organisational skills

Good written and verbal communication

Ability to work independently

Job description

Housing Management Coordinator - Band 2

Reference: (phone number removed)

Location: Sheppards, Harlow, Essex

Contract: Temporary

Duration: ASAP - 01 April 2026

Salary: £16.37

Hours: Monday to Friday, 9:00am - 5:00pm

Role Overview

We are seeking an experienced Housing Management Coordinator (Band 2). This is a frontline housing management role focused on rent and service charge collection, property standards, compliance, and strong customer engagement.

You will work closely with colleagues, contractors, and third‑party care and support providers to ensure properties are safe, well‑maintained, fully occupied, and that residents receive an excellent housing management service.

Key Responsibilities

Housing & Tenancy Management

• Coordinate rent and service charge collection, managing arrears effectively
• Enforce tenancy conditions, including formal action up to court proceedings where required
• Support void management, re‑letting rooms promptly to maximise occupancy
• Carry out defect checks and report, arrange, and monitor repairs
• Maintain accurate housing management records using internal systems

Customer & Resident Engagement

• Deal with customer queries professionally and efficiently
• Make welfare calls and carry out ad‑hoc and routine property visits
• Send weekly newsletters and organise/attend residents' meetings
• Support residents to maintain communal areas and personal living spaces
• Provide low‑level support and signposting where appropriate

Health, Safety & Compliance

• Ensure buildings are health and safety compliant
• Carry out and record routine safety checks and property risk assessmentsEnsure properties meet regulatory, quality, and client promise standards
• Liaise with contractors to ensure works meet contractual requirements

Coordination & Partnership Working

• Work closely with Support Workers, Housing Management Workers, and Managers
• Coordinate and oversee housing management duties carried out by others
• Liaise with third‑party care and support providers and superior landlords
• Ensure Service Level Agreements are adhered to and escalated where required

Skills, Knowledge & Experience Required

• Experience working in supported/social housing, property management, or care settings
• Experience managing rent accounts, arrears, voids, and repairs
• Basic understanding of housing law (tenancies, evictions)
• Experience of coordinating or overseeing the work of others
• Strong organisational skills and ability to manage a caseload
• Confident using IT systems, spreadsheets, and databases
• Good written and verbal communication skills
• Ability to work independently, manage difficult situations, and use initiative
• Knowledge of health & safety and basic building maintenance
• Full driving licence and access to own vehicle (essential)
• Willingness to undertake lone working

What We're Looking For

• Reliable, organised, and proactive
• Customer-focused with a professional approach
• Able to balance compliance, income collection, and resident wellbeing
• Committed to equality, diversity, and safeguarding best practice