Housing Helpdesk Advisor - Hybrid (Office/Remote)

Colchester City Council; Colchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Colchester is looking for a Contact and Support Advisor. In this role, you will provide high-quality customer service in a busy call centre environment and assist residents face-to-face at the Greenstead Local Housing Office. The ideal candidate has extensive customer service experience and strong IT skills. This position offers a fixed-term contract with a supportive work environment and opportunities for development.

Benefits

Attractive pension scheme

Generous annual leave

Flexible working options

Gym and retail discounts

Training and development opportunities

Qualifications

• Extensive experience in a fast-paced customer service or call centre role.
• Strong IT skills, particularly with Microsoft Office 365.
• Ability to maintain accuracy in a busy environment.

Responsibilities

• Provide high-quality customer service at a busy call centre.
• Follow policies and procedures while assisting customers.
• Offer face-to-face service at the Greenstead Local Housing Office.

Skills

Customer service experience

Call centre experience

IT skills (Microsoft Office 365)

Education

A Levels or equivalent experience

Job description

A local government authority in Colchester is looking for a Contact and Support Advisor. In this role, you will provide high-quality customer service in a busy call centre environment and assist residents face-to-face at the Greenstead Local Housing Office. The ideal candidate has extensive customer service experience and strong IT skills. This position offers a fixed-term contract with a supportive work environment and opportunities for development.