Housing Customer Service Advisor — Impact and Growth

The Sovini Group; Sefton; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading housing organization is looking for a Customer Service Advisor in Sefton. The position focuses on providing support and resolving customer queries while ensuring high levels of satisfaction. Candidates should have at least 5 GCSEs, including Maths and English, along with strong communication and IT skills. The role offers a competitive salary, agile working options, and a comprehensive benefits package, including matched pension contributions.

Benefits

Competitive salary

28 days holiday + bank holidays

Matched pension contributions up to 8%

Career development programmes

Health & wellbeing support

Qualifications

• GCSEs including Maths and English are mandatory.
• Strong communication across various channels is essential.
• Experience in customer service roles is required.

Responsibilities

• Resolve customer issues as the first point of contact.
• Achieve performance indicators and service delivery plan.
• Work with internal and external service areas to achieve satisfaction.

Skills

GCSEs including Maths and English

Excellent communication skills

Experience in Customer Service

Excellent IT skills (Outlook, Word, Excel)

Organisational skills

Can-do attitude

Confidentiality

Education

5 or more GCSEs

Job description

A leading housing organization is looking for a Customer Service Advisor in Sefton. The position focuses on providing support and resolving customer queries while ensuring high levels of satisfaction. Candidates should have at least 5 GCSEs, including Maths and English, along with strong communication and IT skills. The role offers a competitive salary, agile working options, and a comprehensive benefits package, including matched pension contributions.