Housing Condition Claims Administrator

Daniel Owen Ltd; Greater London; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a Housing Condition Claims Administrator based in Essex. This permanent full-time role involves managing housing condition claims, processing legal documents, and ensuring compliance with deadlines. Candidates should have experience in a repairs environment and strong IT skills. The position offers a competitive salary of £28,000 per annum and requires office attendance for at least four days a week.

Qualifications

• Experience gained within a repairs and maintenance environment is essential.
• Experience in Soft FM is preferred.
• Knowledge of MRI is advantageous.

Responsibilities

• Assist in managing housing condition claims, including opening and maintaining case files.
• Process legal documents, correspondence, and reports for solicitors, tenants, and contractors.
• Monitor case progress to ensure compliance with statutory and court deadlines.

Skills

Prior experience in repairs and maintenance

IT literacy

Customer focused

Strong numerical skills

Collaborative approach

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Job description

Housing Condition Claims Administrator
Based in Essex
Permanent Role
£27-28K per annum

Responsibilities include:

• Assist in managing housing condition claims, including opening and maintaining case files.
• Process legal documents, correspondence, and reports for solicitors, tenants, and contractors.
• Monitor case progress to ensure compliance with statutory and court deadlines.
• Liaise with tenants, contractors, and legal representatives to coordinate inspections, repairs, and case updates.
• Maintain accurate records in housing management systems and produce reports as required.
• Support the team in responding to legal queries and requests for information, ensuring adherence to data protection regulations.
• Assist in preparing court documents and disclosures in line with the Pre-Action Protocol for Housing Condition Claims.
• Coordinate meetings, take minutes, and follow up on action points.
• Provide general administrative support, including, raising purchase orders, and maintaining filing systems.

What We're Looking For:

• Prior experience gained within a repairs and maintenance environment (for a contractor, client or both) is essential.
• Experience of working in Soft FM would be preferred.
• IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams
• Knowledge of MRI advantageous but not essential
• Strong numerical and analytical skills.
• Customer focussed with the ability to use initiative to solve routine issues.
• A collaborative approach, pro-active approach with the confidence and ability to communicate with key clients and customers.
• High attention to detail and accuracy.
• Previous experience or internships in a similar role are a plus!

Working arrangements

• Full-time, Permanent
• Office based, with some flexibility available (a minimum of 4 days in office)
• Salary £28,000 per annum