Housing Benefits & Income Specialist (Hybrid)

Tulip Recruitment; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing organization in the UK seeks a Payments and Income Coordinator to join their team in Greenham, Thatcham. This full-time role involves administrative support to the income team, focusing on timely collection of housing-related charges. The ideal candidate will have experience in housing account management and knowledge of welfare benefits like Universal Credit. The role offers a generous benefits package, including 25 days of holiday, a matched pension scheme, and options for private medical insurance.

Benefits

25 days holiday + Bank Holidays

Generous matched pensions scheme

Life cover at 4x salary

Wellbeing discounts including Gym Memberships

Qualifications

• Experience in housing, income, or customer account management.
• Strong communication and problem-solving skills.
• Knowledge of welfare benefits such as Universal Credit or Housing Benefit.

Responsibilities

• Follow up on failed payments or cancellations and arrange new payment solutions.
• Manage housing benefit overpayments and account reconciliations.
• Maintain accurate records of all transactions.
• Coordinate account processes including adjustments and processing refunds.
• Support strategies for arrears prevention and tenancy sustainment.

Skills

Housing account management

Communication skills

Problem-solving

Attention to detail

Job description

A growing organization in the UK seeks a Payments and Income Coordinator to join their team in Greenham, Thatcham. This full-time role involves administrative support to the income team, focusing on timely collection of housing-related charges. The ideal candidate will have experience in housing account management and knowledge of welfare benefits like Universal Credit. The role offers a generous benefits package, including 25 days of holiday, a matched pension scheme, and options for private medical insurance.