Housing Assistant (Temp : West London)

Pertemps London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Greater London seeks a Housing Assistant to provide high-quality support to Housing Officers and Managers. You will handle administrative tasks, assist with inspections, and engage with tenants. Ideal candidates should have strong customer service skills and a commitment to professionalism. This role offers competitive pay and a chance to contribute positively to community engagement.

Qualifications

• Professionalism and integrity required.
• Commitment to exceptional customer service.
• Ability to support residents in management of homes.

Responsibilities

• Provide support to Housing Officers and Managers.
• Assist with estate inspections and tenancy checks.
• Handle general administrative duties and documentation.
• Attend home visits and resident meetings as needed.

Skills

Customer service skills

Communication skills

Administrative skills

Job description

Role

Housing Assistant

Office

5 Days on-site

Pay

19.80 p / h

Responsibilities

• Provide high-quality support to Housing Officers and Managers across all tenancy and estate management functions.
• Assist with estate inspections, follow-up actions, fire risk assessment recommendations, tenancy verification checks and low-level ASB tasks.
• Handle general admin duties including letter writing, filing, research tasks and managing estate-related documentation.
• Support Tenant & Resident Associations with day-to-day administration and community engagement tasks.
• Maintain accurate records, using both manual and computerised systems, including appointment scheduling and case monitoring.
• Attend home visits, resident meetings, estate walkabouts and events when required (including occasional evenings / weekends).
• Provide advice on tenancy changes (succession, assignment, joint / sole tenancy), ensuring all paperwork is completed correctly for officer review.
• Assist with the voids and lettings process, liaising with Property Services, monitoring works, arranging viewings and supporting new tenant sign-ups.
• Prepare sign-up documentation and ensure sign-up packs are complete and ready in advance.
• Use council housing management systems effectively, ensuring all information is entered accurately and promptly.
• Support performance reporting and service improvement tasks, including invoice processing during staff absence.
• Deliver a professional front-of-house service, handling a wide range of enquiries and resolving issues at first point of contact.
• Maintain high standards of conduct and ensure compliance with all council policies, procedures and service guidelines.
• Provide flexible cover across office opening hours, including working variable shifts as required.

For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes.

Don’t miss out on this fantastic opportunity to join our team as a Housing Assistant click ‘Apply’ now.