Housing Assistant

Home Group; City Of London; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A prominent housing organization in London is seeking a passionate customer support representative to engage with the community. You will work primarily in London with a hybrid schedule, supporting housing managers and ensuring compliance across local estates. Ideal candidates will bring strong customer service skills and a proactive attitude. Excellent benefits include 34 days of leave, health plans, and development opportunities.

Benefits

34 days leave including bank holidays

Paid time off for volunteering

Matching pension contributions

Health cash plan covering dental and optical

Career development opportunities

Supermarket discounts and travel expenses

Qualifications

• Appreciation for lone working in local estates.
• Ability to maintain customer records using technology.
• Knowledge of housing law and universal credit is beneficial.

Responsibilities

• Engage with customers to know the community.
• Support housing managers with local neighbourhood issues.
• Carry out routine safety and compliance checks.
• Manage administrative tasks related to customer records.

Skills

Excellent customer service

Proactive and well-organised

Confidence in collaboration

Understanding of housing management

Technology navigation skills

Job description

Home, a place where you belong

This is a great job opportunity to join Home Groups awesome housing team in Barnet and North‑East London. You’ll be the face‑to‑face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Permanent, full time (37.5 hpw)

Pay £13.85 per hour, (Salary £27,082 per annum) plus great benefits including Health cash plan!

Typical day

Getting to know our communities through visibility on the estates engaging with customers.

Supporting our housing managers to look after their patches, improving our local neighbourhoods.

You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.

You’ll carry out and record the routine safety and compliance checks in our buildings and communities.

You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

What you bring

• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.
• A self‑starter attitude, you’re proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners.
• An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!
• The ability to use technology to navigate our systems and update customer records.
• We cannot offer sponsorship for this role.

What’s in it for you?

• 34 days leave, pro‑rated (including bank holidays and a “me day”).
• Paid time off for volunteering.
• Matching pension contributions (up to 7%, with life assurance of 3x basic salary). Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies.
• Career path with development and an excellent training package.
• Excellent benefits and rewards including supermarket discounts and travel expenses.
• Colleagues really matter to us – we’re the 10th best place in the UK for wellbeing.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join Jackie's team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

This is a hybrid role and in an average week, you’ll spend 4 days working from our communities in Barnet and North London. We have offices in Rayners Lane Harrow and Douglas Bader Park, Hendon and Liverpool Street for you to work from.

Although you’ll spend time in our neighbourhoods, we do get together regularly – we spend 1 day in the office at Liverpool Street, London and 4 days working from home, other offices or in the community.

We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.

You’ll need a Standard DBS check done – we pay for it.

Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at [e-mail]

Work Locations

London (Douglas Bader Park) 30A Parklea Close Douglas Bader Park Hendon London NW9 5GJ