Housing Apprentice

Crawley Borough Council; Northgate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government council in Northgate seeks a Housing Apprentice to support its Tenancy Services team. This 18-month fixed-term apprenticeship offers training in customer service and teamwork, with opportunities to assist residents and manage tenancy issues. You will work alongside experienced staff while gaining a Certificate in Housing Practice. Ideal candidates will possess strong interpersonal skills and a commitment to personal development. Join a vibrant community dedicated to helping over 20,000 residents find their perfect homes.

Benefits

Employee benefits package

Discounts and wellbeing incentives

Qualifications

• Passion for helping people and a willingness to learn.
• Ability to thrive in a busy environment and manage priorities.
• Great interpersonal skills and attention to detail.

Responsibilities

• Assist residents with rent queries and tenancy issues.
• Support rent account management and maintain accurate records.
• Work on neighborhood improvement projects.

Skills

Customer service

Teamwork

Time management

Job description

Join us as a Housing Apprentice!

Are you passionate about helping people and love keeping things organised? Do you want to learn new skills while making a real difference in your community? If so, this could be the perfect opportunity for you! We're offering an 18 month fixed term apprenticeship contract in our Tenancy Services team.

Our team look after over 8,000 homes, providing safe and welcoming spaces for more than 20,000 people in Crawley. We’re here to help residents find the perfect home, keep it affordable, and build strong, supportive communities. Our mission? Creating homes that everyone is proud to call their own.

What's in it for you? You will:

• learn valuable skills like customer service, teamwork, and time management
• gain a Certificate in Housing Practice – a fantastic first step into a housing career
• work alongside experienced colleagues who will support you every step of the way

In this role you will:

• assist residents with rent queries and tenancy issues
• help maintain accurate records and support rent account management
• work on projects to improve neighbourhoods and community life
• shadow other teams to broaden your experience

About you:

• you’re great with people and love getting things done to a high standard
• you thrive in a busy environment and can juggle priorities
• you’re ready to learn and committed to your own development

To apply for this role, you must:

• have the right to live and work in England
• not currently be enrolled in another apprenticeship or higher education course
• have no existing Level 2 or above qualification in housing or similar

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

Additional information

This is a training post for 18 months, with a focus on learning and correctly applying the knowledge, skills, behaviours and experience needed to:

• Support the Tenancy Services Team to deliver a high-quality service
• Be an effective member of Crawley Borough Council staff

This involves successfully completing a mix of off and on the job training and assessments leading to a Housing or Property Management Assistant Level 2 apprenticeship (or equivalent).

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal chat, contact [e-mail] or call on 01293 438755.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.